Lorri Lennarson
Des Moines,IA
Summary
Dynamic entrepreneur and manager with a proven track record in small business operations and customer relations, honed at Addvanced Cleaning and Jackpot Restaurant. Expert in relationship building and team motivation, achieving high customer satisfaction and operational efficiency. Skilled in cross-training teams and fostering client loyalty, demonstrating exceptional service and leadership.
Overview
16
16
years of professional experience
Work History
Owner - Addvanced Cleaning
Self Employed
04.2014 - Current
- Managed day-to-day business operations (i.e., secured adequate supplies and maintained inventory to meet customer needs)
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Business success required delivering high level of customer satisfaction by being reliable, dependable and consistently delivering thorough/quality work
Manager
Jackpot Restaurant
03.2010 - 03.2014
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Attendant
Super 8 Motel
05.2008 - 02.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Attended to front office needs by greeting visitors and providing assistance.
Education
High School Diploma -
Clarion Community High School
Clarion, IA05.1980
Skills
- Relationship Building
- Small business operations
- Customer Relations / Client Service
Timeline
Owner - Addvanced Cleaning
Self Employed
04.2014 - Current
Manager
Jackpot Restaurant
03.2010 - 03.2014
Front Desk Attendant
Super 8 Motel
05.2008 - 02.2010
High School Diploma -
Clarion Community High School
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