Lorri Potts
Hamilton,MO
Summary
Dynamic operations leader with a proven track record at Bank Northwest, excelling in customer service and team leadership. Spearheaded process improvements that enhanced transaction efficiency and fostered strong client relationships. Adept at complex problem-solving and operations management, ensuring compliance and driving organizational success through collaboration and mentorship.
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
VP/Operations Officer
Bank Northwest
Hamilton, MO
09.2008 - 03.2026
- Oversaw daily operations, ensuring compliance with banking regulations and internal policies.
- Implemented process improvements that enhanced efficiency in transaction processing.
- Trained and mentored junior staff on operational procedures and customer service standards.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Provided support during mergers or acquisitions, ensuring seamless transition periods while minimizing disruptions to clients'' banking experiences.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities.
- Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
- Oversaw periodic audits of operational procedures, identifying areas for improvement or corrective action as needed.
- Collaborated with IT department to enhance system capabilities, streamlining daily tasks for improved efficiency.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Penney High School
Hamilton, MOWentworth Jr College
Cameron, MOSkills
- Customer service
- Team leadership
- Complex Problem-solving
- Account management
- Operations management
Timeline
VP/Operations Officer
Bank Northwest
09.2008 - 03.2026
High School Diploma -
Penney High School
Wentworth Jr College