Lorri Rice
Killeen,TX
Summary
Adept Certified Pharmacy Technician with a proven track record at Baylor Scott & White, excelling in medication dispensing and customer service. Mastered insurance billing and problem-solving, enhancing patient care and operational efficiency. Demonstrated expertise in HIPAA regulations and a strong commitment to accuracy, significantly improving pharmacy operations.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Baylor Scott & White
Killeen, TX
07.2014 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
Walgreens Pharmacy
Copperas Cove, TX
05.2007 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Entered and processed patients' prescriptions into internal system.
Education
Certificate Of Completion - Pharmacy Technician
Everest Institute
Austin, TX05.2007
High School Diploma - General Studies
Seoul American High School
Seoul, Korea05.1996
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Type 60 wpm
- Excellent customer service
References
-Brittany Thornton, former co-worker
Phone number: (361) 920-0851
-Traci Kiphen, friend
Phone number: (361) 523-1185
-Kendra Griffin, former pharmacy manager at Walgreens
Phone number: (979) 820-4611
Timeline
Certified Pharmacy Technician
Baylor Scott & White
07.2014 - Current
Certified Pharmacy Technician
Walgreens Pharmacy
05.2007 - 07.2014
Certificate Of Completion - Pharmacy Technician
Everest Institute
High School Diploma - General Studies
Seoul American High School