Lorrie Elder
Norman,IN
Summary
Dedicated professional with a track record of enhancing customer experiences at Farmers Market Marathon through exceptional service and empathy. Skilled in critical thinking and data entry, consistently improving data integrity for USA Group. Demonstrates a strong work ethic and active listening, contributing to team success and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Farmers Market Marathon
Bedford, IN
03.2015 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Environmental Services Housekeeper
Hoosier Christian Village
Brownstown, IN
10.2003 - 04.2006
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
Data Entry
USA Group
Fishers, IN
03.1990 - 08.1997
- Streamlined data entry procedures to minimize errors and increase data integrity.
- Ensured accurate data entry by meticulously reviewing and processing new account paperwork.
- Streamlined data entry processes, enhancing accessibility and reliability of research data.
- Supported administrative staff with document management, ensuring timely filing and data entry.
Education
High School Diploma - Business
Elwood Community High School
Elwood, IN05.1983
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Farmers Market Marathon
03.2015 - Current
Environmental Services Housekeeper
Hoosier Christian Village
10.2003 - 04.2006
Data Entry
USA Group
03.1990 - 08.1997
High School Diploma - Business
Elwood Community High School