Lorrie Gilleland
Greensboro,NC - North Carolina
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects who brings an excellent blend of people skills and an ability to implement and enforce rules and regulations effectively. Committed to providing a safe and comfortable environment for residents to ensure a positive experience as well as advocating for the needs and support of the staff.
Overview
26
26
years of professional experience
Work History
Property Manager
Bell Partners
12.2011 - Current
- Manage 348 apartment homes with a team of 7
- Review surveys, work orders and weekly goals with team during daily Staff meetings.
- Maximize rental income while minimizing expenses through effective planning and preventative measures to maintain the life of the asset.
- Communicated effectively with staff, RM, owners, vendors and residents.
- Recommend changes in rental pricing strategies during weekly Yieldstar pricing calls.
- Review applicants for approval, as well as leasing files to verify rent, deposits and all fees posted properly.
- Manage renovations, leasing down the property to renovate 20 apartments homes a month until until every until has been renovated.
- Monitor and maintain lease renewal program.
- Handled disciplinary actions, performance reviews and terminations.
- Maintained current contract files as required by company contract policies and procedures.
- Audited files for to ensure all applications, lease paperwork and renews are maintained accurately.
- Complete annual operating budget and recommend capital improvements needed.
Property Manager
Sentinel
09.2007 - 12.2011
- Managed 240 apartment homes with a staff of 5.
- Worked with Maintenance Manager to coordinate turn schedule, make readies and address and maintenance issues or capital improvements needed for the property.
- Handled disciplinary actions, performance reviews and terminations.
- Analyzed and evaluated monthly and quarterly financial statements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Addressed resident questions and complaints timely and appropriately.
- Evaluated and recommended changes in rental pricing strategies.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Manager
America First
02.2001 - 02.2004
- Process payments and maintain resident financial records including late payments and handling the eviction process.
- Assist with marketing of the property
- Address and resolve questions, requests and complaints from residents.
- Assist with new prospective residnets and give tours of the property.
- Process applications and conduct credit checks as well as maintaining resident lease files.
Property Manager
America First
02.2004 - 09.2007
- Managed a community of 240 apartment homes with a team of 5 staff members.
- Developed and executed plan to achieve and maintain occupancy and income goals.
- Evaluated and recommended changes in rental pricing strategies.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed, reviewed and submitted property operating and capital budgets.
- Handled disciplinary actions, performance reviews and terminations.
- Maintained current vendor and contract files as required by company contract policies and procedures.
- Handled resident questions, concerns and complaints.
- Trained and motivated leasing staff.
Assistant Manager
Pinnacle
07.1998 - 02.2001
-
Responsible for processing payments from residents and vendors while maintaining all financial records to keep data accurate for property accounting records .
- Assisted with leasing, marketing and resident relations for the community.
- Responsible for filing eviction and maintaining collection accounts.
- Responsible for maintaining renewal program.
Education
Associate of Arts -
Guilford Technical Community College
Jamestown, NC1993
Skills
- Exceptional communication skills
- Customer service-focused
- Complex problem solving
- Financial budgeting and reporting
- Adaptable
- Ability to prioritize and complete projects within deadlines
- Ability to multi task
- Excellent record keeping skills
- Ability to cultivate and build relationships
- Personable and approachable
Timeline
Property Manager
Bell Partners
12.2011 - Current
Property Manager
Sentinel
09.2007 - 12.2011
Property Manager
America First
02.2004 - 09.2007
Assistant Manager
America First
02.2001 - 02.2004
Assistant Manager
Pinnacle
07.1998 - 02.2001
Associate of Arts -
Guilford Technical Community College