Lorrie Morrin
Irving,TX
Summary
Detail-oriented office coordinator with strong organizational and communication skills. Proven ability to enhance office operations and manage events effectively and committed to delivering high-quality administrative support across departments to drive organizational efficiency.
Overview
7
7
years of professional experience
Work History
Office & Administrative Coordinator
MealSuite
Dallas, TX
11.2023 - Current
- Owns the keeping of the office environment: requisition, ordering, and organization of all office supplies and equipment, cleanliness, and implements ideas to enhance the overall office operation and experience
- Serves as point of contact for all internal office needs, employee requests, incoming clients, visitors, vendors, and facility management
- Provides general administrative support across departments including scheduling, filing, and data entry
- As travel coordinator, assists with travel and accommodation arrangements for employees travelling to onsites and between offices
- Assists with onboarding of incoming hires and the offboarding of exiting employees
- Arranges offsite and onsite meeting accomodations and employee events that include: logistic organization, catering, and material and equipment preparation
- Serves as a fiance team resource performing invoicing, assisting with billing, collections, and performing daily deposits
- Provides support for marketing team by ordering and preparing equipment and supplies for tradeshows and onsite visits, as well as managing shipping logistics domestically and internationally
Receptionist & Auxiliary Support
The 20
Plano, TX
04.2022 - 10.2023
- Provided general office support including: Answering and directing all incoming phone calls as well as greeting and directing office visitors, clients, and vendors. Maintained upkeep of all shared offices and common areas. Coordinated and facilitated flow of office correspondence and maintained requisition and distribution of office supplies and equipment
- Provided auxiliary technical support to Service Desk with the following tasks: Input end user information into ticketing system and dispatched tickets to appropriate resources. Gathered client end user information to enter into various billing systems. Completed Service Desk tickets regarding end user onboarding
Service Coordinator
Straight Edge Technologies
Corpus Christi, TX
03.2020 - 07.2021
- Translated requests from clients to accurate internal service tickets using Autotask and assigned service requests to technician by matching skill set to problem
- Closely monitored and managed all service desk and technician queues
- Dispatched technicians to client worksites as appropriate
- Performed follow-ups with technicians regarding ticket status and communicated with clients regarding issue and resolution status
- Supervised technicians and monitored success measures in relation to service level agreements
- Assisted with quarterly check-ins and annual performance evaluations
Dispatcher
Straight Edge Technology
Corpus Christi, TX
09.2019 - 12.2020
- Answered all inbound phone calls from clients for Service Department
- Determined priority of each issue received to facilitate the best workflow and created a highly detailed ticket of each issue for the Service Coordinator to process using Autotask
- Worked closely with service coordinator to achieve effective issue resolution
- Managed quick ticket queue and quick ticket technician's schedule and workflow
Skills
- Office administration
- Documentation and recordkeeping
- Office inventory management
- Event planning
- Bookkeeping
- Expense tracking
- Travel administration
Timeline
Office & Administrative Coordinator
MealSuite
11.2023 - Current
Receptionist & Auxiliary Support
The 20
04.2022 - 10.2023
Service Coordinator
Straight Edge Technologies
03.2020 - 07.2021
Dispatcher
Straight Edge Technology
09.2019 - 12.2020