Lorrie Thomas
University of Tennessee/UTSI
Monteagle,TN
2027
years of professional experience
Results-driven professional with a strong work ethic and expertise in cleaning and sanitizing from my tenure at the University of Tennessee/UTSI. Proven ability to enhance facility upkeep through effective time management and team collaboration, ensuring high standards of cleanliness and customer satisfaction. Adaptable and dependable,
Work History
Custodian
8 Months- Maintained cleanliness and sanitation in assigned areas, adhering to safety protocols.
- Operated cleaning equipment and tools effectively to ensure optimal performance.
- Assisted with inventory management of cleaning supplies and equipment.
- Responded promptly to urgent cleaning requests and emergencies from staff and students.
- Inspected facilities for cleanliness, reporting maintenance issues as necessary.
- Collaborated with team members to achieve a consistently high standard of facility upkeep.
- Implemented efficient cleaning schedules to enhance workflow and minimize downtime.
Rural Mail Carrier
- Delivered mail and packages efficiently to rural addresses in all weather conditions.
- Ensured accurate sorting and organization of mail for timely delivery routes.
- Maintained vehicle cleanliness and compliance with safety standards.
- Assisted customers with inquiries regarding services, tracking, and delivery options.
- Adapted quickly to changes in route assignments and postal regulations.
- Collaborated with team members to streamline delivery processes and improve efficiency.
- Reported operational issues promptly to ensure effective resolution and service continuity.
- Managed time effectively to meet daily delivery schedules without compromising service quality.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
Assistance Manager
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules to optimize labor efficiency and customer service.
- Implemented training programs for new hires, enhancing team performance and retention.
- Analyzed sales reports to forecast inventory needs and reduce waste.
- Developed strategies to improve customer satisfaction, resulting in positive feedback and repeat business.
- Streamlined workflow processes, leading to increased speed of service during peak hours.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Coordinated promotional events, driving traffic and boosting sales through effective marketing initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Display Designer
- Designed and constructed set pieces for various product displays, enhancing visual merchandising effectiveness.
- Collaborated with marketing team to align designs with brand guidelines and promotional strategies.
- Supervised installation of set elements, coordinating with cross-functional teams for seamless integration.
- Implemented process improvements that reduced production time and increased overall design efficiency.
- Conducted regular quality checks on materials and finished products to maintain high aesthetic standards.
- Participated in pre-production meetings with stakeholders to ensure clear understanding of artistic vision across all departments involved in a production.
- Constructed durable sets using sustainable materials, reducing waste and environmental impact.
Education
Nail Technician - Cosmetology
High School Diploma
Skills
Cleaning and sanitizing
Work independently
Responsible and dependable
Customer service
Attention to detail
Problem-solving
Time management
Team collaboration
Cleaning expertise
Floor cleaning and buffing
Customer service-focused
Custodial machine operation
Work prioritization
Sanitation techniques
Facility opening and closing
Floor polishing
Work orders
Room setup and breakdown
Employee training
Inventory management
Chemical handling
Hazardous chemicals handling
Crew supervision
Multitasking and organization
Reliability and punctuality
Window cleaning
Trash removal
Equipment operation
Floor scrubbers and polishers
Janitorial procedures
Strong work ethic
Sweeping and mopping
Adaptable and flexible
Decision-making
Basic mathematics
Carpet steaming and shampooing
Timeline
Custodian
University of Tennessee/UTSI
02.2026 - CurrentRead More
Rural Mail Carrier
United States Postal Office
2024 - 2025Read More
Assistance Manager
Taco Bell
2022 - 2023Read More
Display Designer
Batesville Casket
2004 - 2022Read More
Chattanooga State Community College
Nail Technician from Cosmetology
Read More
Grundy County High School
High School Diploma
Read More