Lorrienna Shiflett

Facilitated comprehensive startup operations for home health care agency in Colorado Springs and Denver, ensuring smooth market entry.

Facilitated admission of Medicare-eligible patients to home health program in El Paso County. Supported program operations by not accepting other payor sources during employment.

Conducted beside visits with clients, family's, POA, Legal Guardian's, Physcian's, Social worker etc.

Once the referral's were obtained I set a 30 minute goal to arrive at bedside was arranged mostly for both hospital systems UCHealth and Common Spirts. Otherwise based on wishes and discharge plans

• Coordinated interdisciplinary team meetings to enhance patient care strategies and service delivery.
• Developed training materials for staff on best practices in patient engagement and support services.
• Streamlined referral processes, improving response times and patient satisfaction scores.
• Mentored new liaison staff, providing guidance on operational procedures and client relations.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
• Facilitated effective communication with internal and external stakeholders.
• Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
• Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
• Oversaw intricate scheduling to facilitate travel arrangements and events for executive leadership teams.

Developed and implemented engaging recreational programs for diverse resident needs.

• Coordinated staff scheduling to ensure adequate coverage for all activities.
• Led team meetings to foster collaboration and share best practices among staff.
• Evaluated program effectiveness through resident feedback and adjusted activities accordingly.
• Established partnerships with local organizations to enhance community engagement opportunities for residents.
• Boosted social interaction among residents through organizing regular events, outings, and group activities.
• Developed training materials for staff to improve understanding of patient needs and services.
• Streamlined referral processes, reducing turnaround time for patient services significantly.
• Implemented feedback mechanisms to capture patient experiences and improve service quality.
• Analyzed service delivery trends, recommending strategic initiatives for operational improvements.
• Led community outreach programs to increase awareness of healthcare services available to patients.
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.

Facilitated comprehensive startup operations for home health care agency in Colorado Springs and Denver, ensuring smooth market entry.

Facilitated admission of Medicare-eligible patients to home health program in El Paso County. Supported program operations by not accepting other payor sources during employment.

Conducted beside visits with clients, family's, POA, Legal Guardian's, Physcian's, Social worker etc.

Once the referral's were obtained I set a 30 minute goal to arrive at bedside was arranged mostly for both hospital systems UCHealth and Common Spirts. Otherwise based on wishes and discharge plans

• Coordinated interdisciplinary team meetings to enhance patient care strategies and service delivery.
• Developed training materials for staff on best practices in patient engagement and support services.
• Streamlined referral processes, improving response times and patient satisfaction scores.
• Mentored new liaison staff, providing guidance on operational procedures and client relations.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
• Facilitated effective communication with internal and external stakeholders.
• Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
• Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
• Oversaw intricate scheduling to facilitate travel arrangements and events for executive leadership teams.

Developed and implemented engaging recreational programs for diverse resident needs.

• Coordinated staff scheduling to ensure adequate coverage for all activities.
• Led team meetings to foster collaboration and share best practices among staff.
• Evaluated program effectiveness through resident feedback and adjusted activities accordingly.
• Established partnerships with local organizations to enhance community engagement opportunities for residents.
• Boosted social interaction among residents through organizing regular events, outings, and group activities.
• Developed training materials for staff to improve understanding of patient needs and services.
• Streamlined referral processes, reducing turnaround time for patient services significantly.
• Implemented feedback mechanisms to capture patient experiences and improve service quality.
• Analyzed service delivery trends, recommending strategic initiatives for operational improvements.
• Led community outreach programs to increase awareness of healthcare services available to patients.
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
• Developed strategic marketing initiatives to enhance brand visibility and patient engagement.
• Led sales forecasting and budgeting processes to optimize revenue generation.
• Built and maintained relationships with healthcare providers to drive referral growth.
• Implemented comprehensive training programs for sales teams to improve performance and accountability.
• Analyzed market trends and competitive landscape to inform strategic decision-making.
• Collaborated with cross-functional teams to align marketing strategies with organizational goals.
• Drove digital marketing efforts, enhancing online presence and lead generation capabilities.
• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Analyzed sales and marketing data for improved strategies.
• Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
• Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
• Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Recruits & provides orientation/training, and retains a sufficient number of qualified staff to carry out Admissions responsibilities. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis. Completes coaching reports for Sales Professionals in the Pioneer District and cover multiple other hospitals and territories when other Sales professionals are on vacation etc.
• Develops and executes strategies to maximize admissions of residents requiring a sub-acute level of care including regular contact with potential referral sources including hospitals, physicians, insurers, case management companies and health care agencies.
• Conducts admission screening of potential residents, determines level of care, services required, equipment needs and insurance coverage, as appropriate. Ensures PASSR’s are accurate and received prior to admission
• Coordinates clinical and financial approval process.
• Coordinates admissions with appropriate departments and staff.
• Assists in marketing services to the managed care industry. Participates in contract closings and price negotiations with insurance companies
• Regularly contacts local community agencies to generate a positive image and encourage word-of-mouth referral activities.
• Maintains up-to-date knowledge of current regulations governing Medicare / Medicaid and private insurance company reimbursement processes
• Ensures all required records are maintained and submitted, as appropriate, in an accurate and timely manner.
• Completes required forms and documents in accordance with company policy and state and/or federal regulations.

• Completed assessments, MDS, care plans and gathered information to design activities that are suitable for geriatric and MMI population
• Provided patients that choose to stay in room with a 1-1 program to meet their needs and state requirements
• Assisted patients t/from activities of their choice as well as in the community for outings and trips
• Greets and acclimates new resident/patients to the facility upon arrival
• Facilitates and completes admission paperwork with new admissions and completed care plan accordingly
• Acts as an internal advocate in following up on customer concerns to ensure timely and satisfactory resolutions.
• Implements and champions initiatives designed to improve customer satisfaction.
• Conducts facility tours for residents/patients or individuals seeking placement for a family member or friend
• Lead the adult and JR volunteer program along the State/Federal regulations
• Ensure residents’ complaints are handled in a timely manner. Give prospective residents tour of the facility, ensure we are the place for them with what we have to offer.