Summary
Overview
Work History
Education
Skills
Timeline
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Lorryn Carter

LAS VEGAS,NV

Summary

Dedicated professional with strong customer service and critical thinking skills. Experienced in data entry and adaptable to dynamic environments. Committed to delivering exceptional support and driving positive client experiences.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

UPS
Las Vegas
04.2014 - 12.2021
  • Tracking Number: The primary way to track is by entering an 18-digit number (usually starting with 1Z) into the UPS.com tracking tool or the UPS mobile app.
  • Reference Number: You can track using a reference number (like a purchase order or customer number) provided by the shipper.
  • UPS My Choice®: A free service that offers enhanced features like delivery alerts (email, text, or push), photo proof of delivery, and a live map to follow your driver in real-time..

Technical Support Representative

Shift4 Payments
Las Vegas
02.2026 - Current
  • Provided technical assistance via phone and email to resolve customer inquiries efficiently.
  • Documented support interactions in ticketing system, ensuring accurate records of customer issues and resolutions.
  • Analyzed recurring technical issues, contributing to development of knowledge base articles for future reference.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.

Plumbing Apprentice

Self-employeed
Las Vegas, NV
12.2025 - Current
  • December 12th 2026, Budet installation, Ghanen Concepion
  • December 28th 2026, Garbage disposal install, Tatianna Armstrong
  • January 17th 2026, Faucet leak repair,Dantrell Mingo

Education

Certificate of Completion - Plumbing

National Technical Institute
Phoenix, AZ
11-2025

High School Diploma -

Eastside High School
Lancaster, CA
05-2009

Skills

  • Hand tool use
  • Pipe threading
  • Soldering pipes
  • Equipment safety
  • Safety practices
  • Residential plumbing essentials

Timeline

Technical Support Representative

Shift4 Payments
02.2026 - Current

Plumbing Apprentice

Self-employeed
12.2025 - Current

Customer Service Representative

UPS
04.2014 - 12.2021

Certificate of Completion - Plumbing

National Technical Institute

High School Diploma -

Eastside High School