Dedicated professional with strong customer service and critical thinking skills. Experienced in data entry and adaptable to dynamic environments. Committed to delivering exceptional support and driving positive client experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
UPS
Las Vegas
04.2014 - 12.2021
Tracking Number: The primary way to track is by entering an 18-digit number (usually starting with 1Z) into the UPS.com tracking tool or the UPS mobile app.
Reference Number: You can track using a reference number (like a purchase order or customer number) provided by the shipper.
UPS My Choice®: A free service that offers enhanced features like delivery alerts (email, text, or push), photo proof of delivery, and a live map to follow your driver in real-time..
Technical Support Representative
Shift4 Payments
Las Vegas
02.2026 - Current
Provided technical assistance via phone and email to resolve customer inquiries efficiently.
Documented support interactions in ticketing system, ensuring accurate records of customer issues and resolutions.
Analyzed recurring technical issues, contributing to development of knowledge base articles for future reference.
Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Plumbing Apprentice
Self-employeed
Las Vegas, NV
12.2025 - Current
December 12th 2026, Budet installation, Ghanen Concepion
December 28th 2026, Garbage disposal install, Tatianna Armstrong
January 17th 2026, Faucet leak repair,Dantrell Mingo