Salvatore Cantone
Charlotte,USA
Summary
CUSTOMER SERVICE
I'm Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively, while known for strong focus on team collaboration and achieving positive outcomes. Weather I was dealing with a a equipment issue or setting up a customer with a new rental, I strived to consistently keep that same level headed mindset and remain customer first! I'm reliable and adaptable with excellent communication and problem-solving skills. With my willingness to learn, and strong communication skills, I'm poised to contribute to team success and achieve positive results. Remaining eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
PLUMBING APPRENTICE
I'm an Energetic Plumbing Apprentice effective at organizing and cleaning up worksites to keep jobs moving smoothly. I have good repair and maintenance skills and carry experience with installing, repairing, and maintaining plumbing systems in various settings. This industry demands strong problem solving and creativity, having earned those skills previously working in trades helps to address and resolve plumbing issues efficiently. I have a strong understanding of safety protocols and best practices, ensuring compliance and quality workmanship. My core experience stems from cleaning and repairing water fixtures, removing old hot water heaters and boiler systems to install new units. I was constantly using power tools day in and day out, and grabbed a good understanding on how and when to effectively use each tool on the jobsite.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
Sunbelt Rentals
Fort Mill, SC
05.2025 - Current
- I have a proven drive and skill within speaking to customers, constantly hitting the KPI statistics and earning bonuses within my first 4 months of being with the company
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Plumber Apprentice
Capria Plumbing
Passaic County, New Jersey
12.2021 - 09.2024
- Installed, repaired, and maintained plumbing systems in residential and commercial buildings
- Installed new plumbing systems for renovations or new construction projects according to blueprints or specifications
- Assisted with installation and repair of plumbing systems, ensuring compliance with safety standards.
- Collaborated on routine maintenance tasks, enhancing system efficiency and reliability.
Sales Representative
Consumer Buzz
New Jersey
07.2021 - 12.2021
- I started my days off at 9AM on the phones speaking with business owners from all across the United States selling our digital marketing services until 6PM Monday-Friday. We would help promote business owners online to draw in more clientele through keyword searches on Google. Throughout my duration at Consumer Buzz I spoke with so many different types of business owners and came up with strategies to improve their online presence so they would have more traffic driven into their business. But it's not always smooth sails in sales. Cold calling clients and having to close them all in the same Call was a hard learning curve. People aren't always happy hearing what you have to offer, and Sales could definitely play with your head if you're not having the best day on the phones. I learned it was very important to be levelheaded and attack each day with a strong mindset and have confidence in the prices you're selling your services at.
Education
Upper secondary education -
Some college - undefined
High School Diploma -
Mahwah High School
Mahwah, NJ06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Order processing
- Product and service solutions
- CRM software proficiency
- Hand tool use
- Equipment safety
- Skilled with both hands and power tools
- Team collaboration
Certification
- Driver's License
- Salvatore Cantone
- February 2020 to August 2024
Languages
English
Timeline
Customer Service Representative
Sunbelt Rentals
05.2025 - Current
Plumber Apprentice
Capria Plumbing
12.2021 - 09.2024
Sales Representative
Consumer Buzz
07.2021 - 12.2021
Some college - undefined
Upper secondary education -
High School Diploma -
Mahwah High School