Lo Ruhama Romero
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in many industry. Solid team player with positive attitude and proven skill in establishing trust and reliability with clients. Motivated to maintain customer satisfaction and contribute to company success. Professional, enthusiastic with demonstrated passion for building relationships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Field Sales Representative
1-800-radiator & Ac
Phoenix, AZ
01.2023 - 10.2023
- Locate potential clients, identified decision makers and developed relationships with them.
- Personal visits promoting materials such as brochures, flyers, rewards and coupons.
- Expert on sales strategies to increase revenue.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Demonstrated products to potential customers and answered questions regarding quality, warranty, and competitive pricing.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Negotiated prices to finalize sales to beat competitor becoming only vendor or always first call.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and proper installation details for best function,
- Handled highest volume of accounts in assigned territory.
- Gathered data on competitors' products, prices, and sales techniques.
Inside Sales Manager
AZ AUTO BODY PARTS
Phoenix, AZ
01.2020 - 12.2022
- Greeted customers upon entering the store and provided assistance with part in need to complete sale.
- Built relationships with customers through friendly interactions and became their preferred sales representative.
- Complete purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged or refund merchandise for customers and accepted returns.
- Answer incoming calls regarding price, availability, and delivery schedule.
- Followed all safety protocols while operating equipment such as ladders, pallet jacks, fork lift.
- Resolved customer complaints quickly and professionally.
- Teamwork to ensure efficient operations within the store environment.
- Processed orders using POS system accurately and efficiently.
- Organize delivery route for faster delivery.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZSkills
- Account Management
- Customer Service Management
- Multiline Phone Systems
- Marketing
- Sales Team Leadership
- Territory Management
- Recruitment
- Market Knowledge
- Database Management
- Competitor Research
- Product Branding
- Exceptional Negotiation Skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Sales Representative
1-800-radiator & Ac
01.2023 - 10.2023
Inside Sales Manager
AZ AUTO BODY PARTS
01.2020 - 12.2022
High School Diploma -
Cesar Chavez High School
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