Lotolangi Sitanilei
Euless,TX
Summary
My goal is to obtain a dynamic and challenging opportunity that contributes to the outstanding success of the Community with my 10+ year's informational and training experiences from various industries. To utilize and apply my knowledge and skills to the best my ability towards a new and challenging position. Working in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me with the ability to apply my service and work experience to a growing industry.
Overview
12
12
years of professional experience
Work History
Fleet Service Clerk
American Airlines
03.2026 - Current
- Safely loaded and unloaded passenger baggage, cargo, and freight from aircraft while meeting strict turnaround schedules.
- Operated ground support equipment, including baggage carts, belt loaders, tugs, and pushback tractors, in accordance with safety procedures.
- Marshaled aircraft and assisted with aircraft parking, pushback, and departure operations.
- Performed pre- and post-flight inspections of equipment to ensure operational readiness and compliance with safety standards.
- Followed TSA, FAA, airport, and company safety regulations while maintaining a secure work environment.
- Handled baggage carefully to minimize damage and ensure accurate delivery.
- Worked effectively in fast-paced, outdoor environments under varying weather conditions while maintaining high productivity and attention to detail.
- Demonstrated strong teamwork, communication, and problem-solving skills to support daily airport operations.
Ramp
UNIFI Aviations
12.2025 - 03.2026
- Loads, unloads, services, guides, and directs customer aircraft.
- Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.
- Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.
- Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
- Receives and records Customer baggage, airfreight, mail and company materials as required.
- Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities.
- Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.
- Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Reason for Leaving: Transfer to DFW with UNIFI Alaska Ramp
Customer Service Agent
UNIFI Aviations
06.2025 - 12.2025
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
Cargo Agent
Amazon Air
08.2023 - 02.2024
- Scanned packages into ULD containers, Load/Unload packages from trailers, Remove tie-downs and other gear, Prepare packages for sortation for loading, Weigh, label, and break-down air containers, Arrange products that are good by air transport
Ambassador- Lead/ Problem Troubleshooter/ Packer
Amazon
06.2018 - 07.2022
- Trained new hires on Amazon Network, Emphases safety strategies, and communication procedures, Retrained former employees training was within compliance, Corrected issues on outgoing products, Packed customer orders accurate and timely, Identified issues for resolution, Correct orders with damaged or missing items, overage items, and hazmat issues, Assist in leading the Problem Solve department, Report critical pull time missing and provide detailed explanations of what prevented the shipment from being shipped out on time.
Telephone Order Center Representative
Starcrest
06.2020 - 01.2021
- Help customers with their questions, Address issues regarding products and services, Process telephone orders, Resolved customer complaints, Troubleshoot customer complaints, Accounts payable and Billing inquiries, Processed ongoing billing accounts
Caregiver
In Home Care Aid
04.2014 - 04.2019
- Primary responsibility is to ensure the well-being and comfort of my clients, Assist and support required daily activities, Assist with bathing, dressing, grooming, and eating, Track and maintain required medication, Maintaining records of all treatment being administered, Prepare meals for specific dietary needs, Sanitized and Hooked IV for required clients, Provided transportation to and from appointments and activities, Ensure the home is safe and comfortable, and address any home safety issues, Keep the home clean and organized, and prepare meals, Provide emotional support and companionship to the patient
Education
High School -
Valley View High School
01.2011
Skills
- Type 70 WPM and 100 NPM
- Excellent time management skills
- Written and Oral Communication
- MS Office programs
- Relationship building
- Conflict Management
- Training and Coaching
- Problem Solving
- Dangerous goods handling
- Safety awareness
- Airline operations
- Aircraft servicing
Timeline
Fleet Service Clerk
American Airlines
03.2026 - Current
Ramp
UNIFI Aviations
12.2025 - 03.2026
Customer Service Agent
UNIFI Aviations
06.2025 - 12.2025
Cargo Agent
Amazon Air
08.2023 - 02.2024
Telephone Order Center Representative
Starcrest
06.2020 - 01.2021
Ambassador- Lead/ Problem Troubleshooter/ Packer
Amazon
06.2018 - 07.2022
Caregiver
In Home Care Aid
04.2014 - 04.2019
High School -
Valley View High School