LOTOYA LOWENFIELD
Jamaica,NY
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Food Service Attendant
Hyde Park Hospitality
10.2023 - Current
- Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind
- Act as the contact point between Front of the House and Back of the House staff
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g
- Food allergies)
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
- Serves food and beverage items using established rules and sequence of service in a timely and safe manner
- Check in with guests and take additional orders or refill water, as needed
- Inform restaurant staff about guest’s feedback or requests
- Maintains knowledge of all food and beverage offerings
- Remove dirty dishes and utensils
- Answer guests’ questions about ingredients and menu items
- Ensure timely and safe delivery of food and beverage items ordered/requested by guests.
Customer service Associate
The Bowery Bay Shops LGA
12.2020 - 11.2023
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Exceptional and fair service for everyone entering the airport
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
Beauty Advisor
Ulta Beauty
04.2021 - 11.2021
- Provides guests with exceptional customer service; meets the needs of every customer
- Contributes to the store’s overall sales, conversion goals, and meets or exceeds individual goals
- Courteously handles sales, refunds and exchanges
- Ensures that the correct tax and/or discounts are applied correctly
- Ensures all resets and planograms are executed as directed
- Sets up advertising displays or arranges merchandise to highlight sales and promotional events
- In between serving guests, ensures the store is replenished throughout the day and merchandises all products to company standards on shelves and tables
- Responsible for overall store cleanliness including restrooms, cash wrap, backroom and sales floor.
Social Media Recruiter Influencer
Vector Marketing
05.2021 - 09.2021
- Created and published Instagram content to advertise opportunities to my personal network
- Sent over 1,000 direct messages in a targeted messaging campaign that generated over 250 leads
- Participated in weekly team meetings and collaborated with colleagues on how to increase results and ideate new approaches
- Represented the brand positively across social media platforms like Instagram.
Education
Bachelor of Science in Communications Arts -
St. John’s University
05.2020
Discover France Study Abroad
09.2018
Skills
- Guest Relations
- Cleaning and Sanitation
- Task Prioritization
- Effective Customer Communication
- Guest Services
Skills - Social Media
- Snapchat
- Youtube
Volunteer Experience
- New York Fashion Week, Assisted with everything backstage from models to clothing to makeup and hair., 2022
- Fashion Institute of Technology, Welcomed and checked in sustainable fashion speakers and guests into a panel., 2023
- Saratoga Family Residence, Educating young children through games, activities, and music., 2022
- Forest Hills High School, Peer tutoring young children ages 6-12., 2022
- New York Fashion Week, Assisted with everything backstage from models to clothing to makeup and hair., 2020
- Fashion Institute of Technology, Welcomed and checked in sustainable fashion speakers and guests into a panel., 2020
- Saratoga Family Residence, Educating young children through games, activities, and music., 2019
- Forest Hills High School, Peer tutoring young children ages 6-12., 2016
Timeline
Food Service Attendant
Hyde Park Hospitality
10.2023 - Current
Social Media Recruiter Influencer
Vector Marketing
05.2021 - 09.2021
Beauty Advisor
Ulta Beauty
04.2021 - 11.2021
Customer service Associate
The Bowery Bay Shops LGA
12.2020 - 11.2023
Bachelor of Science in Communications Arts -
St. John’s University
Discover France Study Abroad