Lou Bester
Summary
Dynamic professional with extensive experience in administrative functions and customer relationship management. Proven track record in optimizing appointment scheduling and data management to enhance communication and client satisfaction. Proficient in Microsoft Office Suite and effective communication, consistently delivering exceptional service and maintaining precise records.
Overview
5
5
years of professional experience
Work History
Receptionist
Greenway
04.2025 - 05.2026
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Retrieved customer information and documented phone messages for efficient communication.
- Scanned documents and organized files, ensuring easy retrieval for team members.
- Inputted payments and information into spreadsheets for precise record-keeping.
- Maintained cashbox in accordance with spreadsheet data to ensure financial accuracy.
Appointment Setter
Greenway
11.2023 - 03.2025
- Contacted potential customers to schedule appointments and boost lead conversion.
- Followed up with potential customers to resolve inquiries and ensure appointment attendance.
- Emailed customers regularly to maintain engagement and provide appointment reminders.
Crew Member
Mcdonald’s
06.2022 - 06.2023
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Ensured order accuracy while maintaining smooth line flow for optimal service delivery.
- Executed cashier duties, processing orders, collecting payments, and providing change efficiently.
Inventory Specialist
Airport Parking
10.2021 - 04.2022
- Inputted inventory data with precision and efficiency
- Maintained accurate, up-to-date inventory records using company tablet
- Covered several miles on foot during shifts to ensure thorough inventory management
- Managed time effectively to complete assigned inventory tasks during shift
Protection Agreement Benefits Administrator
Sears
06.2021 - 10.2021
- Assisted customers with appliance protection agreements and appointment scheduling to ensure clarity and satisfaction
- Delivered elevated customer experience through effective telephone communication
- Verified customer records while assisting to ensure accurate information delivery
Education
Bachelor of Arts - Asian Studies
Rollins College
Winter Park, Florida05-2021
Skills
- Front desk operations
- Appointment scheduling
- Data management
- Document organization
- Customer relationship management
- Microsoft Office Suite
- Email and phone etiquette
- Cash handling
- Time management
- Organizational skills
- Team collaboration
- Effective communication
Pronouns
He, Him, His
Timeline
Receptionist
Greenway
04.2025 - 05.2026
Appointment Setter
Greenway
11.2023 - 03.2025
Crew Member
Mcdonald’s
06.2022 - 06.2023
Inventory Specialist
Airport Parking
10.2021 - 04.2022
Protection Agreement Benefits Administrator
Sears
06.2021 - 10.2021
Bachelor of Arts - Asian Studies
Rollins College