Lou Boykin

Work History

Chuck's Hop Shop

2023.01 - 2024.05

Supervised day-to-day operations of a high volume beer hall with 50 taps and fully operational cafe.
Maintained a clean, safe, and organized store environment.
Developed strong working relationships with staff, fostering a positive work environment.
Worked consistently and closely with vendors, and placed orders to maintain inventory for a high volume store.
Covered general front-of-house needs including bartending, barista, and sales.

Chuck's Hop Shop

2022.01 - 2023.01

Served high customer volumes in a popular local beer hall and cafe.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Hepatitis Education Project

2020.11 - 2022.01

Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
Entry point for clients, connecting them with appropriate resources and care.
Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
Enhanced patient care by implementing individualized care plans and closely monitoring progress.
Supported patients in achieving daily living goals through focused coaching and skill-building activities.
Served as a reliable liaison between healthcare providers, families, and patients to ensure seamless coordination of care efforts.

Friends Of Youth

2017.05 - 2020.11

Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
Advocated for clients' needs, connecting them with community resources to support their well-being.