Lou Joseph
Brooklyn,NY
Summary
Competent field/ remote worker skilled in effectively promoting products and services in door-to-door or one-on-one sales environment. Knowledgeable about business processes, paperwork requirements and strategies for maximizing success. I have a great sense of judgment, strong communication skills, but if needed I am receptive to feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mercedes Benz Field/Sales/Phone Canvasser
Market Source
05.2023 - Current
- Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
- Complete, upload, and record all information to specific requirements in Salesforce.com
- Reduced fraudulent activities by conducting thorough investigations and implementing effective fraud prevention strategies. (Example : Asking for proof of valid ID & Title, before any transactions are made)
- Utilize mapping and route optimization tools to effectively maximize productivity
- Educate consumer on the extreme importance of initiative(s)
- Overcome hesitancy and resistance from consumers to close cases
- Develop relationships and work closely with assigned businesses in designated markets and field team members
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives
- Identified valuable leads for further follow-ups, maximizing conversion rates from undecided voters to committed supporters.
- Excellent written, verbal, and communication skills.
- Completed surveys by rechecking contact information before ending each call.
- Collaborated closely with fellow canvassers in sharing best practices and refining outreach strategies for improved results.
- Responded to customer questions and objections to address concerns and build rapport.
Courier Contractor/Call Center Customer Service Representative
Capsule
11.2020 - 05.2023
- Follow a mapped delivery route and adhere to all safety policies, obey all applicable traffic laws, and drive in accordance with all weather and conditions
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Handled receipt, storage, identification and delivery of products for clients.
- Monitor and assess risk management activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
DRIVER/NAVIGATOR
GOT JUNK
11.2017 - 06.2019
- Operate dump truck safely
- Knowledge of truck routes in the Bronx, Yonkers, Manhattan, and West Chester
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Lift items and furniture of at least 75 pounds
- Reviewed transactions and receipts to identify any suspicious activity.
- Protected sensitive customer information by maintaining strict confidentiality during investigations and adhering to all applicable privacy regulations.
- Evaluated customer data to identify and prevent fraudulent activities.
Education
Business Administration -
Kingsborough College
05.2024
Skills
- Cross-cultural communication
- Daily Reporting
- Goal-oriented mindset
- Telemarketing
- Data Review and Analysis
- Transaction review
- Customer Complaint Resolution
- Telephone and email etiquette
- Detailed Activity Logs
Certification
Google Coursera : Technical Support Fundamnetals
Technical Support Fundamentals
Binary Code
Customer Support
Linux
Troubleshooting
Timeline
Mercedes Benz Field/Sales/Phone Canvasser
Market Source
05.2023 - Current
Courier Contractor/Call Center Customer Service Representative
Capsule
11.2020 - 05.2023
DRIVER/NAVIGATOR
GOT JUNK
11.2017 - 06.2019
Business Administration -
Kingsborough College
Similar Profiles
Isaiah LopezIsaiah Lopez
Sales Representative at Market SourceSales Representative at Market Source
Kirsten FlowersKirsten Flowers
Sales Representative at Market SourceSales Representative at Market Source
Taryn PearsonTaryn Pearson
Tech Associate at Market SourceTech Associate at Market Source
Wendy PoppWendy Popp
Escalation Specialist at Market SourceEscalation Specialist at Market Source
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe