LOU ROSENQUIST
Addison,IL
Summary
Dynamic Multi Unit Team Lead with a proven track record in sales strategy development and customer relationship management. Consistently achieved sales growth and optimized team performance through effective coaching and mentoring.
Overview
2027
2027
years of professional experience
Work History
Multi Unit Team Lead
H&R Block
Glen Ellyn/Wheaton, IL
11.2021 - Current
- Established clear team goals aligned with company objectives, regularly tracking progress to ensure accountability.
- Guided team members to improve customer satisfaction and support client retention by modeling client-centric behavior.
- Provided coaching and support to motivate team members toward performance goals, and provided constructive feedback for growth opportunities.
- Led team members with hands-on support, ensuring timely and precise completion of tasks.
- Collaborated with team members to find and train new associates, allowing for continued client growth and retention.
- Coordinated team resources effectively, including staffing, scheduling and daily operations.
- Ensured compliance with company policies and industry standards across the team.
- Embraced and drove adoption of new company tools and initiatives.
- Analyzed performance metrics to identify strengths and weaknesses, implementing strategies to enhance individual and office results.
Store Management
TRANSFORMCO
Hoffman Estates, IL
- Achieved consistent sales increases exceeding company metrics.
- Led team to achieve sales and profit goals through full participation.
- Managed scheduling and selection of sales support team, training and evaluating performance to enhance team effectiveness.
- Resolved escalated customer service issues to enhance customer satisfaction.
- Maintained customer service scores above national and regional averages.
- Delivered inventory results surpassing national and regional benchmarks.
- Collaborated with corporate representatives to develop and implement nationwide processes and standards, improving operational consistency.
- Handled cash processing, office reconciliation, and monetary deposits, ensuring accuracy and compliance.
Regional Manager, District Manager, Store Manager
Conston Corporation
Philadelphia, PA
- Managed 44 women's and children's stores across 8 states, generating $24 million in annual sales.
- Established and surpassed regional sales and profit objectives consistently.
- Controlled expenses by managing payroll and inventory effectively, contributing to overall profitability.
- Selected new store locations and oversaw openings and remodels, managing construction contracts and logistics to ensure timely project completion.
- Determined merchandise assortment for each store based on sales volume and customer trends.
- Developed and implemented standardized training materials company-wide to improve store performance.
Education
Bachelor of Music Education -
Eastern Kentucky University
Richmond, KentuckyRichmond, Kentucky
Skills
- Sales strategy development
- Customer relationship management
- Team leadership
- Performance optimization
- Expense control
- Team coaching and mentoring
Special Acknowledgements
- Successfully completed Academy for High Potential Critical Assets at Transformco
- Selected as Training Educator for Transformco Store Manager Academy for all newly promoted or hired store managers nationwide
- Nominated to Rising Star program for Store Manager prospects at Transformco
Timeline
Multi Unit Team Lead
H&R Block
11.2021 - Current
Regional Manager, District Manager, Store Manager
Conston Corporation
Store Management
TRANSFORMCO
Bachelor of Music Education -
Eastern Kentucky University