Results-driven leader recognized for enhancing operational efficiency and managing diverse teams. Strong focus on conflict resolution and customer service, with a track record of successfully preparing tax returns and overseeing multiple tax office operations.
Over saw three H & R Block Tax Offices including Marwood, Plainfield and Greencastle IN. Was responsible for ensuring that the office was operational and fully staffed to provide services for clients requiring tax services. Coordinated CSP and ATL roles, managing appointment scheduling, client greetings, and support functions for tax associates.
In addition, as we did have shortages of tax associates, prepared approximately 200 plus tax returns.
I also was a multi-unit tax leader for two tax seasons. Prior to that, was a Team Lead for Greencastle Indiana.
Prior to that was a Tax associate and prepared taxes.