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Louai Abdallah
Hospitality Manager
Doha
Summary
Nationality: Lebanese
Age: 26
Accomplished hotel management professional with experience delivering top-notch guest experiences and driving operational excellence. Proven track record in team leadership, revenue optimization, and fostering a culture of exceptional service. Seeking to bring expertise to a dynamic hospitality environment committed to exceeding guest expectations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Junior Assistant Venue Manager
BIEL Center
01.2020 - 01.2023
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Developed innovative marketing strategies to attract new clients and maintain a competitive edge in the industry.
- Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Event Coordinator
Kaya İstanbul Fair & Convention Hotel
01.2019 - 01.2020
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Performed event coordination for larger parties and gatherings.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Utilized social media to promote events and increase attendance.
- Produced concept plans for high-profile corporate meetings and events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Hotel Concierge
Hampton By Hilton İstanbul
01.2017 - 01.2018
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with variety of services and local attraction information.
- Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Facilitated and coordinated transportation services for guests.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
Education
Bachelor of Science - Hospitality Management (BS HM)
Muğla University
Muğla, Türkiye 01.2015 - 06.2019
Skills
Profitability Assessments
Rapport and relationship building
Online Advertising
Shipping and Receiving Oversight
Organizational Skills
Specification Writing
Client Relationship Management
Time Management
Client Relations
Attention to Detail
Software
Excel
Google Sheets
Access
Word
Zoho Finance
Adobe Acrobat
Digital marketing
C
Timeline
Junior Assistant Venue Manager
BIEL Center
01.2020 - 01.2023
Assistant Event Coordinator
Kaya İstanbul Fair & Convention Hotel
01.2019 - 01.2020
Hotel Concierge
Hampton By Hilton İstanbul
01.2017 - 01.2018
Bachelor of Science - Hospitality Management (BS HM)
Muğla University
01.2015 - 06.2019