PowerPoint
Louai Abdallah
Hospitality Manager
Doha
Summary
Nationality: Lebanese
Age: 26
Accomplished hotel management professional with experience delivering top-notch guest experiences and driving operational excellence. Proven track record in team leadership, revenue optimization, and fostering a culture of exceptional service. Seeking to bring expertise to a dynamic hospitality environment committed to exceeding guest expectations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Junior Assistant Venue Manager
BIEL Center
01.2020 - 01.2023
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Developed innovative marketing strategies to attract new clients and maintain a competitive edge in the industry.
- Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Event Coordinator
Kaya İstanbul Fair & Convention Hotel
01.2019 - 01.2020
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Performed event coordination for larger parties and gatherings.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Utilized social media to promote events and increase attendance.
- Produced concept plans for high-profile corporate meetings and events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Hotel Concierge
Hampton By Hilton İstanbul
01.2017 - 01.2018
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with variety of services and local attraction information.
- Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Facilitated and coordinated transportation services for guests.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
Education
Bachelor of Science - Hospitality Management (BS HM)
Muğla University
Muğla, Türkiye 01.2015 - 06.2019
Skills
Software
Excel
Google Sheets
Access
Word
Zoho Finance
Adobe Acrobat
Digital marketing
C
Timeline
Junior Assistant Venue Manager
BIEL Center
01.2020 - 01.2023
Assistant Event Coordinator
Kaya İstanbul Fair & Convention Hotel
01.2019 - 01.2020
Hotel Concierge
Hampton By Hilton İstanbul
01.2017 - 01.2018
Bachelor of Science - Hospitality Management (BS HM)
Muğla University
01.2015 - 06.2019
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