Lou Ann Hamilton
Manchester,MI
Summary
Detail-oriented professional skilled in customer service, administrative support, and relationship building. Proven ability to enhance workflow efficiency and elevate customer satisfaction through effective problem-solving.
Overview
10
10
years of professional experience
Work History
Office Assistant/Sales Associate/Landscaper
Local Life
Ann Arbor, MI
09.2025 - Current
- Assisted in managing office communications and scheduling appointments.
- Coordinated filing systems, ensuring organization and easy access to documents.
- Supported team members with routine administrative tasks, enhancing workflow efficiency.
- Utilized office equipment and software to maintain accurate records and reports.
- Helping with Landscaping needs.
- Ordering Supplies, Invoicing and customer service.
Customer Service Representative/Sales Associate
8 Point Ann Arbor
Ann Arbor, MI
03.2021 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call flow while maintaining service quality standards.
- Assisted in training new representatives on customer service protocols and systems.
- Collaborated with team members to improve response times and service efficiency.
- Helped design or plan projects for landscapers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative/Greenhouse Worker
Prielipps Green House
Britton, MI
03.2016 - 03.2021
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Knowledge of plants and materials to help keep customers satisified.
Education
Communication/ Education
Eastern Michigan University
Ypsilanti, MISkills
- Customer service
- Positive attitude
- Time management
- Administrative support
- Resourceful
- Strong problem solver
- Relationship building
Timeline
Office Assistant/Sales Associate/Landscaper
Local Life
09.2025 - Current
Customer Service Representative/Sales Associate
8 Point Ann Arbor
03.2021 - 08.2025
Customer Service Representative/Greenhouse Worker
Prielipps Green House
03.2016 - 03.2021
Communication/ Education
Eastern Michigan University