Louanna Glasscock
Fairmont,WV
Summary
Proactive Cannabis Advisor with a background as Assistant General Manager in the industry. Has a history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Zen Leaf Dispensary
03.2023 - 01.2024
- Ensure facility and employees are in compliance with all West Virginia Office of Medical Cannabis regulations
- In-take cannabis deliveries, create employee schedules & attended cultivation meetings.
- Assist with patient engagement as required.
Assistant General Manager
Zen Leaf Dispensary
08.2022 - 03.2023
- Ensure facility and employees are in compliance with all West Virginia Office of Medical Cannabis regulations
- In-take cannabis deliveries, create employee schedules & attended cultivation meetings.
- Assist with patient engagement as required.
Agent in Charge- lead supervisor
Zen Leaf
09.2021 - 08.2022
- Provide patients with an outstanding experience during their visit.
- Provide direction and coaching to all employees to ensure an outstanding patient experience for all patients.
- Develop and communicate best practices related to improving current procedures and service.
Manager
Auntie Anne's
04.2020 - 08.2021
- Make the weekly work schedule for all store employees
- Stock all merchandise
- Place store orders and put truck shipment away properly
- Run register on POS systems
Jewelry Sales Associate
Bearfruit Jewelry
01.2019 - 03.2019
- Greet customers, answer questions, and provide advice on styles and trends.
- Maintain knowledge of the store's inventory and products to help customers find what they're looking for.
- Build relationships with customers to foster repeat business.
Shoe and beauty sales associate
Marshall's
02.2016 - 01.2019
- Stock/change displays in shoe/beauty department
- Keep the isles neat and organized
Education
High School Diploma -
Lincoln High School
Shinnston, WV08.2014
Skills
- Cash Handling
- Inventory Control
- Recruiting
- Retail Sales
- POS
- Microsoft Word
- Merchandising
- Supervising Experience
- METRC certified
- Green Flower certified
- Smartsheet
- Customer retention
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
Timeline
Assistant General Manager
Zen Leaf Dispensary
03.2023 - 01.2024
Assistant General Manager
Zen Leaf Dispensary
08.2022 - 03.2023
Agent in Charge- lead supervisor
Zen Leaf
09.2021 - 08.2022
Manager
Auntie Anne's
04.2020 - 08.2021
Jewelry Sales Associate
Bearfruit Jewelry
01.2019 - 03.2019
Shoe and beauty sales associate
Marshall's
02.2016 - 01.2019
High School Diploma -
Lincoln High School
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