LOUBNA WACHOFI
Orlando,FL
Summary
Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. My prior experiences have allowed me to demonstrate my achievements while understanding the different aspects in the social field. In search of new challenges, I hope to join DELTA as a flight attendant as it can be an opportunity in which I can exhibit my dynamism and my taste for challenge.
Overview
6
6
years of professional experience
Work History
Quick Service Food and Baverage
Docking Bay 7, Disney Hollywood Studio's
03.2022 - Current
- Greeted guests pleasantly and answered menu questions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Checked identification for minimum age for sale of alcoholic beverages.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Bussed and reset tables to keep dining room and work areas clean.
Arcade Attendant
Fun Spot America
03.2022 - 11.2022
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Assisted with ticket redemption and provided prize selection to customers.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
Waitress (week-ends)
Asian Corner
03.2018 - 08.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Inspected dishes and utensils for cleanliness.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Retail Sales Representative
Superdry
07.2020 - 08.2021
- Greet customers and ascertain what each customer wants or needs
- Answering customers' questions about specific products/services
- Scanning and sorting incoming and outgoing stock
- Receiving, stocking, and stacking
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge or current sales and promotions, policies regarding payment and exchanges
- Place special orders or call other stores to find desired items
Education
Skin Care Specialist
Hollywood Beauty Academy
Orlando, FL04.2023
No Degree - Business Administration
Evry University
Evry, France2018
High School Diploma -
Jean Baptiste Corot High School
Savigny Sur Orge, France06.2017
Skills
- Computer Proficiency and Microsoft Office
- Guest Services
- Product Knowledge
- Merchandising and Display
- Attention to Detail
- Sales and Promotions
- Engaging with Diverse Customers
- Inventory Management
- Friendly and Helpful
- Honest and Ethical
- Crew Coordination
- Professional Appearance
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Quick Service Food and Baverage
Docking Bay 7, Disney Hollywood Studio's
03.2022 - Current
Arcade Attendant
Fun Spot America
03.2022 - 11.2022
Retail Sales Representative
Superdry
07.2020 - 08.2021
Waitress (week-ends)
Asian Corner
03.2018 - 08.2021
Skin Care Specialist
Hollywood Beauty Academy
No Degree - Business Administration
Evry University
High School Diploma -
Jean Baptiste Corot High School
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