Louby Frais
Lauderdale Lakes,FL
Summary
Dynamic leader with a proven track record at Burger King, adept in operations management and problem resolution. Excelled in team building and IT systems optimization, enhancing sales profitability and reducing system downtime. Skilled in fostering employee loyalty and achieving financial stability through strategic planning and effective cost control.
Overview
11
11
years of professional experience
Work History
General Manager
Burger King
10.2013 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
IT Technician
Xfinity Live
03.2022 - 07.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate In Engineering Technology -
Miami Dade College
Miami, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Training and coaching
- Goal setting
- Employee scheduling
- Labor cost controls
Timeline
IT Technician
Xfinity Live
03.2022 - 07.2024
General Manager
Burger King
10.2013 - 01.2025
Associate In Engineering Technology -
Miami Dade College
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