Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Louchekenndja Eustache

Customer Service
Brooklyn,NY

Summary

Accomplished Customer Service Representative with a proven track record at Pizza Hut, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in database administration and adept at maintaining professionalism under pressure, significantly improving customer satisfaction. Demonstrates critical thinking and organization skills, ensuring efficient reception management and customer service excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pizza Hut
05.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Cashier

Porta Bella Store
06.2023 - 09.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Receptionist

New LOOK Rent a Car
04.2021 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Certified Nursing Assistant

Heart Saver-NY Training Center
New York, NY

Accounting And Computer Science

Alliance Informatique
Haiti
11.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Database Administration
  • Appointment Scheduling and confirmation
  • Appointment Setting
  • Resolving problems
  • Flexible
  • Reception management
  • Organization Skills

Software

Microsoft Word

Microsoft Excel

Power Point

Languages

English
French
Haitian Creole

Timeline

Cashier

Porta Bella Store
06.2023 - 09.2023

Customer Service Representative

Pizza Hut
05.2023 - Current

Receptionist

New LOOK Rent a Car
04.2021 - 03.2023

Certified Nursing Assistant

Heart Saver-NY Training Center

Accounting And Computer Science

Alliance Informatique

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Louchekenndja EustacheCustomer Service