Loudia Guillaume
800 East Lexington Ave # 310,CA
Summary
Driven Intake Specialist and Certified Nursing Assistant with a proven track record at CESFAM Corporacion Municipal De San Joaquin, enhancing customer satisfaction through compassionate communication and efficient data entry. Skilled in cross-cultural sensitivity, adept at translating for patients, and ensuring high compliance in patient care and documentation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Specialist
CESFAM Corporacion Municipal De San Joaquin
01.2019 - 06.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Translate and Interpreted from Spanish to Haitian Creole for our patients during their doctor's visit, culture and guide them to make the rights choices
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Certified Nursing Assistant
Clinic St Germain in Petion-ville
09.2007 - 11.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
College Coeur De Jesus
Haiti07.2008
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Cross-cultural sensitivity
- Patient Scheduling
- Customer Service
Certification
- Nursing License.
- Certified Computer Technology.
- Training with NCRC The Artful Conversation.
- Certificate of Professional Aptitude.
- Certificate in Enterprise Information system.
- Certificate in Interacting with health Professionals at San Diego Community College District.
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Timeline
Intake Specialist
CESFAM Corporacion Municipal De San Joaquin
01.2019 - 06.2022
Certified Nursing Assistant
Clinic St Germain in Petion-ville
09.2007 - 11.2009
- Nursing License.
- Certified Computer Technology.
- Training with NCRC The Artful Conversation.
- Certificate of Professional Aptitude.
- Certificate in Enterprise Information system.
- Certificate in Interacting with health Professionals at San Diego Community College District.
High School Diploma -
College Coeur De Jesus
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