Loudny St LOUIS
Orlando,FL
Summary
A Certified Pharmacy Technician with a proven track record at Walmart Specialty Pharmacy, enhancing patient care through meticulous medication dispensing and efficient insurance claims processing. Excelled in customer service and problem-solving, demonstrating exceptional team collaboration and attention to detail. Skilled in HIPAA regulations and creative thinking, significantly streamlining patient reimbursement processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Specialty Pharmacy
11.2020 - Current
- Count and label prescriptions with correct item and quantity.
- Increase customer satisfaction by delivering friendly, personalized service during transactions.
- Solve customer problems over the phone by providing assistance with placing orders, navigating systems, and locating items.
- Consult with insurance company representatives to complete claims processing and resolve claim concerns.
- Review and verify customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Work with computerized and automated systems for dispensing medications and editing new patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Customer Service Representative
Conduent Call Center
05.2016 - 05.2020
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved resolution time with effective problem-solving for customer complaints.
Associate
Macy's
11.2013 - 01.2016
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL08-2021
Associate of Science - General Studies
Valencia College
Orlando, FL05-2017
High School Diploma -
Cypress Creek High School
05-2013
Skills
- Problem-solving skills
- Payment Processing
- Verifying orders
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Team Collaboration
- Customer Service
- Attention to Detail
- Data Entry
- Creative Thinking
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Florida Driver's License
Languages
Haitian Creole
Native or Bilingual
French
Elementary
English
Native or Bilingual
Spanish
Elementary
Timeline
Certified Pharmacy Technician
Walmart Specialty Pharmacy
11.2020 - Current
Customer Service Representative
Conduent Call Center
05.2016 - 05.2020
Associate
Macy's
11.2013 - 01.2016
Bachelor of Science - Legal Studies
University of Central Florida
Associate of Science - General Studies
Valencia College
High School Diploma -
Cypress Creek High School
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