Observant individual with excellent interpersonal and communication skills builds meaningful relationships with others. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Louella Fields
Lexington,KY
Summary
Overview
4
years of professional experience
Work History
Raising Cane's
Restaurant Manager
12.2019 - Current
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Experience working overnight shifts
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
Crothall Healthcare Services
Patient Observer
08.2021 - 11.2021
Job overview
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
Education
University of KentuckyLexington, KY
Bachelor of Arts from Psychology
05.2021
University Overview
- William C. Parker Scholarship Recipient
- Professional Development: CPR Certified
- Minor in Criminology
PSY 564 Advanced Topics in Learning
- Capstone Project: Optimistic Bias in Adolescents - This was a literature review and presentation focused on how adolescents view themselves as invulnerable in many scenarios which results in riskier behavior.
PSY 430 Research in Personality
- Research Project: Correlation Between Mindfulness and Obsessive Compulsive Disorder
Paris High SchoolParis, KY
High School Diploma
05.2017
University Overview
- 4.2 GPA
- Ranked in Top 10% of class
Skills
- Emotional Support and Active Listening
- Creative Thinking
- Observe Behaviors
- Team Leadership
- Safety Awareness
- Social Psychology
- Research Writing
- Organization
- MS Office
- Dependable and Responsible
- Multitasking Abilities
- Adobe Creative Suite
Timeline
Patient Observer
Crothall Healthcare Services
08.2021 - 11.2021
Restaurant Manager
Raising Cane's
12.2019 - Current
University of Kentucky
Bachelor of Arts from Psychology
Paris High School
High School Diploma
Hobbies
Hobbies
- Creative Writing
- Photography
Hobbies
Hobbies
- Creative Writing
- Photography and Graphic Design
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