Lou Ella Sartin
Memphis,TN
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Memphis, TN
10.1999 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained confidentiality of sensitive information entered into the system.
Data Entry Clerk
Internal Revenue Service, IRS
Memphis, TN
10.1988 - 10.1999
- Utilized specialized software applications related to the job role.
- Checked source documents against entered data to ensure accuracy.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
Remington College
Memphis, TN03-1994
Certificate - Clerical
Northwest Jr. College
Senatobia, MS12-1986
Skills
- Data Entry
- Account updating
- Clerical Support
- Account Management
- Problem Resolution
- Complaint Handling
- Active Listening
- Customer Education
- Microsoft PowerPoint
- Problem-solving abilities
Accomplishments
- I was many awarded for quality and quantity with both positions.
- I was awarded for great Instructor, training others.
Timeline
Customer Service Representative
Internal Revenue Service, IRS
10.1999 - 06.2022
Data Entry Clerk
Internal Revenue Service, IRS
10.1988 - 10.1999
Associate of Applied Science - Accounting Technology And Bookkeeping
Remington College
Certificate - Clerical
Northwest Jr. College
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