Louella Thomas
Career Break
The Woodlands,TX
Summary
I am an enthusiastic, hardworking individual who consistently strives for excellence in customer service while fulfilling responsibilities beyond expectations for my employer. Pressures and challenges motivate me to find solutions and work together with my co-workers and management for optimum, positive results. My talents include strong interpersonal skills, dedication and determination to do my best.
Overview
7
7
years of professional experience
Work History
Assistant Front Desk Manager
DOUBLE TREE BY HILTON
01.2017 - Current
- Assist and supervise eleven front desk agents to ensure that the guests first point of contact for the hotel flows smoothly and they receive outstanding service
- Provide daily reports detailing the arrival/departure activity along with any issues that need addressing. Report is distributed to the departmental and general managers for review at the end of the shift.
- Act as Manager on Duty if the Front Desk Manager is not present at the facility or unavailable
- HOUSTON HOBBY AIRPORT
Guest Services Representative
DOUBLE TREE BY HILTON
08.2015 - 01.2017
- Professionally and courteously register and book guests in and out of rooms
- Maintain communication with housekeeping and maintenance to ensure guest requests are met in a timely manner
- Try to anticipate possible needs … offer guests helpful information about nearby attractions and resources.
- HOUSTON HOBBY AIRPORT
Sales Associate
HOUSTON PLANT & GARDEN CENTERS
Pasadena
01.2013 - 08.2015
- Responsible for opening/closing registers and maintaining accurate balances throughout the shift with credit, debit and cash transactions.
- Along with providing sales assistance to customers, helped with inventory and kept areas well-kept and visually appealing
- PASADENA, TX
Food & Beverages Services Division (On the Job Training)
SHANGRI-LA'S RESORT & SPA
Lapu-Lapu City
06.2013 - 11.2013
- Welcomed guests and escorted them to tables while maintaining the appropriate protocol.
- Skillfully guided guests through menus and restaurant specials with comprehensive knowledge of food and beverage selections then promptly recorded transactions in MICROS system for maximum efficiency … extensively trained in industry standards.
- MACTAN LOCATION IN LAPU-LAPU CITY, CEBU, PHILIPPINES
Reservation Office Division (On the Job Training)
IMPERIAL PALACE WATERPARK RESORT AND SPA
Mactan
06.2011 - 08.2011
- While at front office, assisted reservations coordinator with reservations and confirmations while filing guest records confidentially and completely
- Enthusiastically displayed comprehensive product knowledge of resort accommodations and monthly promotions
- MACTAN, CEBU, PHILIPPINES
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus
Cebu City, PhilippinesTimeline
Assistant Front Desk Manager
DOUBLE TREE BY HILTON
01.2017 - Current
Guest Services Representative
DOUBLE TREE BY HILTON
08.2015 - 01.2017
Food & Beverages Services Division (On the Job Training)
SHANGRI-LA'S RESORT & SPA
06.2013 - 11.2013
Sales Associate
HOUSTON PLANT & GARDEN CENTERS
01.2013 - 08.2015
Reservation Office Division (On the Job Training)
IMPERIAL PALACE WATERPARK RESORT AND SPA
06.2011 - 08.2011
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus