Louie Alvarez
Cincinnati,OH
Summary
Business-conscious hard working individual offering over 5 years as an Operations and General Manager, 3 years as an Assistant General Manager and a Beverage Director in the Restaurant and Bar industry. Focused and enthusiastic professional offering highly effective skills in costs, programming, strategizing, and employee coaching and mentoring. Excels in creating culturally driven environments for teams to thrive in.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beverage Director
Liberty Collective
Cincinnati, Ohio
05.2025 - Current
- Developed beverage programs to enhance guest experiences at a premier dining establishment.
- Managed inventory and procurement processes for diverse beverage selections.
- Trained staff on beverage preparation and service standards for consistency.
- Conducted market research to identify trends in beverage preferences and innovations.
- Implemented cost control measures to optimize beverage pricing strategies effectively.
- Built relationships with suppliers to secure high-quality products and negotiate contracts.
- Supervised bar staff in daily operations including scheduling, performance reviews, disciplinary action and staff development plans.
- Invented monthly drink specials based on alcohol inventory and season.
- Ensured accurate preparation of drinks according to recipe standards while monitoring cost controls within established guidelines.
- Negotiated pricing with suppliers for the best possible deals on high quality products.
- Designed marketing campaigns aimed at increasing awareness of the venue's beverage program among target audiences.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Explained goals and expectations required of trainees.
General Manager / Director of Operations
16 Lots Brewing
Newport , KY
10.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Curated menu and assured food costs were in line and budgeted
- Performed administrative duties such as payroll processing or employee reviews.
- Investigated customer complaints regarding quality of food or services rendered.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Coordinated with marketing team to develop and launch promotions and special events.
- Optimized profits by controlling food, beverage and labor costs.
- Updated computer systems with new pricing and daily food specials.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Operations Manager
Copper And Flame
Cincinnati, OH
02.2021 - 09.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
General Manager
Revolution Rotisserie & Bar
Cincinnati, OH
05.2018 - 06.2020
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Analyzed product costs, schedules, budgets and sales to drive business decisions
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Managed, hired and trained high performing BOH and FOH employees
- Maximized team performance by encouraging, training and disciplining employees
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Programmed POS systems for both locations , implemented happy hours and specials based on our market
- Resolved customer complaints quickly to maximize satisfaction and restaurant loyalty
Company Beverage Manager
Revolution Rotisserie & Bar
Cincinnati, OH
06.2015 - 06.2020
- Planned and updated menus to capitalize on changing trends in customer preferences
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales
- Designed specialized drink menu with classic and innovative drinks, prices and nonalcoholic beverages
- Priced and implemented excel sheets for company pricing of BLW
- Developed bar program for two locations/including build out of second location
Bartender
Red Robin Gourmet Burgers
Cincinnati, OH
11.2013 - 01.2016
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques
- Engaged in small talk with patrons per day to build rapport and earn repeat business
- Maintained tight financial controls with highly accurate daily registers
- Promoted products to customers to enhance bill totals with high-profit items
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
Bar Manager
Nova Luna
El Paso, TX
01.2011 - 02.2013
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Maximized employee morale and corrected performance issues in accordance with established standards
- Made product recommendations to customers based on preference, food pairings and special promotions
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands
- Accurately monitored cash intake to eliminate discrepancies
- Stayed up-to-date on the latest in mixology, bar equipment and sanitation standards
Education
Riverside High School
El Paso, TX2007
Some College (No Degree) - Business
The University of Texas At El Paso
El Paso, TXSkills
- Supervision and training
- Vendor relationships
- Goal setting
- Inventory control
- Financial Management
- Profit and loss accountability
- Leadership and team building
- Product costing
- Critical Thinking
- Planning & Organizing
- Customer Service
- Relationship Building
- Friendly, Positive Attitude
- Team Leadership
- Quality Assurance
- Food and Beverage Management
- Recruiting and Interviewing
References
Professional References
Stephanie Meinberg
513-418-1993
Brandon Hughes
513-604-3878
Kathy O'Connell
513-490-3761
Character References
Abraham Diaz
915-588-1480
Taylor Thomas
513-532-4376
Jj Cooper
(859) 486-8495
Certification
- Servsafe level 2 Manager certified PIC
- Toast POS back office
- Aloha back office
- Intermediate bi-lingual (Spanish)
- Excel
- Word
Timeline
Beverage Director
Liberty Collective
05.2025 - Current
General Manager / Director of Operations
16 Lots Brewing
10.2023 - Current
Operations Manager
Copper And Flame
02.2021 - 09.2023
General Manager
Revolution Rotisserie & Bar
05.2018 - 06.2020
Company Beverage Manager
Revolution Rotisserie & Bar
06.2015 - 06.2020
Bartender
Red Robin Gourmet Burgers
11.2013 - 01.2016
Bar Manager
Nova Luna
01.2011 - 02.2013
Riverside High School
Some College (No Degree) - Business
The University of Texas At El Paso