Louie Natal
Austin
Summary
Results-driven sales professional with a strong background in client services and technical field support. Skilled at building lasting client relationships, identifying customer needs, and delivering tailored solutions to drive sales growth. Experienced in both inside and outside sales, with a proven ability to meet and exceed performance targets. Combines hands-on technical knowledge with excellent communication and problem-solving skills to provide exceptional customer experiences and foster long-term business success. Looking to leverage a diverse skill set and a client-focused approach in a dynamic sales role
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Specialist
Sentriforce
05.2025 - Current
- Nurturing client relationships, starting with finding hot leads and continuing through installation and ongoing quality support.
- Prospecting and entering valuable lead and deal information from B2C and B2B sales into CRM.
- Resolving client issues with field services team and confirming the most effective solution.
- Inventory control and fleet vehicle maintenance.
- Train novice technicians on troubleshooting techniques and best practices for equipment handling.
Client Service Representative
Sentriforce
06.2023 - 05.2025
- Worked with sales team on sales generation strategies and attended networking events to build new relationships.
- Prospecting and entering valuable lead and deal information into CRM.
- Nurturing leads with follow ups to ensure deal conversion to close the sale.
- High success rate with B2C and B2B sales.
- Used CRM software to maintain client relationships of up to seventy sites through site visits, email, and phone calls.
- Resolved client issues by collaborating with client and field services team to come up with the most effective solution.
Field Service Technician
Sentriforce
06.2022 - 06.2023
- Completed installations, asset services, preventative maintenance, and damage assessments to ensure operational efficiency and client satisfaction.
- Used CRM to view client and work order details such as asset placement and site maps.
- Diagnosed technical issues in equipment and implemented effective repairs to minimize downtime.
- Trained novice technicians on troubleshooting techniques and best practices for equipment handling.
- Collaborated with sales team and field service office to execute installation projects, enhancing overall service delivery.
- Experience working in all weather/terrain.
Store Manager
Ten Thousand Pots
08.2017 - 06.2020
- Direct sales to customers including upselling pottery to more expensive options and cross selling to add fountain features, delivery, installation, and warranties
- Establishing personal connections with wholesalers and landscapers, maintaining contact to encourage and complete sales requests
- Helping brand new company to achieve 20% sales growth each year since 2017
- Receiving and staging inventory, scheduling and completing deliveries
- Employee scheduling, assigning tasks to staff, interviewing and hiring employees
- Sketched and built pergolas and shade canopies, assisted general contractors with store remodel – Installation of electrical, floors, windows/doors, plumbing, built 15,000-gallon fountain water feature display
- 512.584.8889
Forklift Driver
Goodman Manufacturing (Carlton Staffing)
02.2017 - 08.2017
- Driving sit down forklift while adhering to all safety procedures
- Picking and transporting scheduled parts to and from production paint line
- Maintaining detailed log of parts that are pulled
- 713.515.3073
Fabricator and Installer
Renfrow Metalsmiths
01.2016 - 03.2017
- Fabrication and installation of gates, doors, rails, and canopies for residential and commercial projects
- Project manager for major installations such as George R. Brown Convention Center, Metro Rail, and various city parks
- Steel fabrication, heavy equipment operation, and material handling
- Driving company truck for deliveries, pick-ups, and installations
- 832.724.8517
Equipment Operator/Administration
King Ranch Turf
04.2009 - 12.2015
- Sold grass to homeowners and landscapers, including old grass inventory that would otherwise be thrown away
- Office responsibilities including filing farm bills, customer billing, collections, taking phone and internet orders, handling customer complaints, quoting prices and giving general information on products
- 512.844.4531
Education
HVAC Technician/EPA Preparation Training
Houston Trade Training
09.2016
High School - undefined
San Marcos High School
01.2001
Skills
- Team collaboration and effective communication
- Goal oriented
- Proactive in all challenges
- Effective communication to enhance sales opportunities
- Experienced with CRM tools
- Fluent in English and Spanish
Certification
- Private Security License
- EPA Universal License
Timeline
Field Service Specialist
Sentriforce
05.2025 - Current
Client Service Representative
Sentriforce
06.2023 - 05.2025
Field Service Technician
Sentriforce
06.2022 - 06.2023
Store Manager
Ten Thousand Pots
08.2017 - 06.2020
Forklift Driver
Goodman Manufacturing (Carlton Staffing)
02.2017 - 08.2017
Fabricator and Installer
Renfrow Metalsmiths
01.2016 - 03.2017
Equipment Operator/Administration
King Ranch Turf
04.2009 - 12.2015
High School - undefined
San Marcos High School
HVAC Technician/EPA Preparation Training
Houston Trade Training