Ashley Allen
Rostraver Township,PA
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Extensive experience at Fayette Resources, excelling in patient care coordination and healthcare regulations. Proven track record in enhancing patient care through effective scheduling and communication. Strong clinical leadership and problem-solving skills, fostering teamwork and collaboration to optimize health outcomes and streamline operations. Experienced with coordinating medical services and ensuring smooth patient care transitions. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. More than 10 years of experience and success in delivering outstanding care to patients with Intellectual Disabilities and Dementia. Excited to take next career step with Fayette Resources.
Overview
2026
2026
years of professional experience
Work History
Medical Service Coordinator/Care Coordinator LPN
Fayette Resources
Rostraver Township, PA
03.2018 - Current
- Coordinated patient scheduling and managed communication between healthcare providers and patients.
- Facilitated training sessions for new staff on best practices and system usage.
- Monitored compliance with regulatory requirements and maintained accurate documentation.
- Mentored junior staff members, fostering professional development and enhancing team performance.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Improved patient satisfaction by efficiently managing medical appointment schedules and ensuring timely followups.
- Facilitated insurance authorizations for medical procedures, reducing delays in treatment and minimizing patient frustration.
- Managed caseloads effectively to ensure timely access to care for all assigned patients.
- Established effective partnerships with other service providers to expand access to essential resources for our clients.
- Developed and implemented efficient workflows that streamlined operations within the department while maintaining high-quality service delivery standards.
- Acted as a liaison between patients, families, and healthcare providers, fostering strong relationships built on trust and open communication.
- Collaborated with team members to deliver quality health care to patients.
- Contacted insurance companies to verify coverage, deductibles and payments.
- Assisted in the recruitment and onboarding of new staff members, ensuring a seamless integration into our team and a strong foundation for future success.
- Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
- Conducted regular audits of patient files for compliance with regulatory requirements, ensuring prompt resolution of any discrepancies identified during the review process.
- Maintained thorough knowledge of community resources available to patients, connecting them with appropriate services when necessary.
- Provided ongoing support for staff members through training sessions, mentorship opportunities, and constructive feedback that fostered professional growth.
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
- Monitored patient progress closely, adjusting care plans as needed to optimize health outcomes.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Lead Nurse
Friendship Village Of South Hills
South Hills, PA
2015 - 04.2018
- Supervised nursing staff to ensure high-quality patient care and compliance with health regulations.
- Trained and mentored new nurses, enhancing team performance and patient outcomes.
- Conducted regular assessments of patient conditions, adjusting care strategies as needed.
- Managed medication administration processes, ensuring accuracy and adherence to protocols.
- Coordinated patient discharges and transfers to other units, ensuring a smooth transition with minimal disruptions to care continuity.
- Provided compassionate care to patients through effective communication and active listening skills, enhancing overall patient satisfaction rates.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing assessments of patient needs to ensure accurate diagnoses and appropriate treatment plans.
- Managed complex cases with multiple medical issues, effectively prioritizing tasks for efficient resolution of problems encountered during treatment process.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
LPN/ Floor Nurse
Rolling Meadows
Waynesburg, PA
2014 - 2015
- Administer medications and treatments as prescribed by healthcare providers.
- Monitor patient vital signs and report changes to nursing staff.
- Assist in developing and implementing individualized care plans for patients.
- Educate patients and families on health management and post-discharge care strategies.
- Maintain accurate patient records using electronic health record systems for seamless information sharing.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Education
Semester of Registered Nursing Prerequisites - Nursing Science
CCAC
Washington, PALicensed Practical Nurse - Nursing
Western Area Career & Technology Center
Canonsburg, PA01-2013
High School Diploma -
Trinity High School
Washington, PA06-2004
Skills
- Organizational growth
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Patient care coordination
- Medical terminology
- Medical office procedures
- Documentation
- Appointment scheduling
- Clinical leadership
- Direct patient care
- Patient education
- Physical assessments
- Teamwork and collaboration
- Problem-solving
- Case management
- Protocol adherence
- Unit leadership
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Medical Service Coordinator/Care Coordinator LPN
Fayette Resources
03.2018 - Current
Lead Nurse
Friendship Village Of South Hills
2015 - 04.2018
LPN/ Floor Nurse
Rolling Meadows
2014 - 2015
Semester of Registered Nursing Prerequisites - Nursing Science
CCAC
Licensed Practical Nurse - Nursing
Western Area Career & Technology Center
High School Diploma -
Trinity High School