LOUIS CAMPBELLE
Brooklyn,NY
Summary
Results-driven Customer Support Manager with extensive experience in sales management and client support. Demonstrates strong leadership skills, effectively motivating teams to exceed performance targets in high-pressure environments. Proven track record of achieving strategic objectives through independent judgment and decisive action.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
31
31
years of professional experience
Work History
Maintenance and janitorial work
Brooklyn, N.Y
- Current
- Maintenance and janitorial work for multiple synagogues
- Picked up and delivered monetary payments for multiple organizations
- Handled multiple aspects of landscaping and gardening responsibilities
- Received and stocked all consumer goods for customer purchase
Offline Customer Support
SPECTRUM
Staten Island, N.Y
03.2017 - 12.2018
- Received and responded to all customer inquiries
- Received and verified all customer remittance and applied it to the account
- Contacted all customers pertaining to any inquiry or issues related to the account
- Resolved all account based issues via trouble shooting and problem solving applications
- Monitored all account activity through various account applications on multiple screens
Warehouse/delivery associate
AMAZON Prime
New York, N.Y
09.2014 - 12.2016
- Received and accounted for delivery shipments of 3000-6000 items
- Off loaded delivery shipments of consumer goods twice a day, multiple times a week
- Scanned and verified all items in the shipments via various databased applications
- Trouble shoot all delivery and customer order issues via various problem-solving applications
- Picked and packed all customer ordered items as expeditiously possible
- Assured all complete orders were delivered on a timely manner
Dispatcher/Customer Service
MAGGIES Para-Transit
Brooklyn, N.Y
04.2013 - 05.2014
- Received and monitored multiple Access A Ride routes in a 12 hour period
- Dispatched and kept all routes on time despite delays and vehicle malfunctions
- Contacted all customers and informed them of their scheduled pick ups and drop offs
- Resolved all customer inquiries and issues through trouble shooting and problem solving
Printing Operator, Copy and Imaging Specialist
RRU Marketing company
New York, N.Y
01.2012 - 02.2013
- Printed over 1500 - 3000 copies in a day
- Bind documents
- Perform quality control check on documents
- Restock machines and supplies
- Assemble oversize documents and blueprint copies
- Input work order details
- Copied and scanned documents
- QC'D scanned or copied documents against originals
- Worked at various duplicating sites as a Digital copy operator dealing with all aspects in the production of high-volume digital printing projects including: digi-path scanning and job building, network file retrieval, network file management
Copy and Imaging Specialist /Print Operator
Bond Street Group
New York, N.Y
03.2010 - 12.2011
- Various temporary assignments working as a Copy, Scanning and Printing Operator in the legal and financial fields
- Produce high quality copies from customer originals
- Operate bindery equipment
- Operate various scanning, copying and mailing machines including but not limited to; Konica Minolta, Cannon and Pitney Bowes mailing machines daily
- Responsible for stapling, binging, collating, trimming and tri-folding
- Scanning documents for e-delivery
- Track inventory and stock supplies as necessary
- Monitor equipment to ensure problems are logged and reported to shift Supervisor as needed
Information Analyst/Dispatcher
First Transit Amerigroup
Queens, N.Y
03.2008 - 01.2010
- The assisting of passengers with everyday problems through data entry and problem solving
- To monitor and track scheduled pick up and drop off times via the internet and telephone
- If problem occurs, getting the passenger a new trip through data entry and phone calls
- The monitoring and the insertion of trips on accessible routes via the telephone and the internet
- The daily upkeep of individual stops through the use of telephone, internet and GPS
Bag Room Agent
Omni-Service Superior Air Craft Services
New York, N.Y
05.2007 - 05.2008
- The monitoring and processing of bags and items prior to departing flights as well as inbound flights
- The assisting in tracking and processing of passenger bags prior to departing
- To assure that the passenger bags and packages reach their destined flight
- The scanning and processing of bags in an expeditious manner
Customer Service Representative
Altman Group
Lyndhurst, N.J.
04.2005 - 04.2006
- Worked as a proxy solicitor
- Contacted shareholders via telephone and informed them of meetings and special packages
- Kept records of tallied votes and submitted them to the quorum
- Held responsible for confidential client information
Customer Service Representative
Jamba Juice
New York, NY
05.2004 - 06.2005
- Handled both cash and credit transactions
- Responsible for the inventory of store merchandise
- Greeting and informing customers of the product
- Disassembling and reassembling machinery
Customer Service Representative
King's Tele-Services
Queens, NY
01.2001 - 01.2002
- Assessed the services and uses of individual customers
- Processed and approved new client business
- Contacted existing customers of packages and benefits
- Called wireless phone customers with company promotions
Customer Service Representative
Off Track Betting
New York, NY
01.1994 - 01.2001
- Handled client's inquiries about all related issues
- Monitored multiple phone lines promptly and resolved all transaction issues
- Input data and took betting information
- Arranged and accounted for all money dealings
Assistant Manager (CSR)
Innova Marketing
New York, NY
01.1998 - 01.2000
- Administrated office memorandums for General Manager
- Responsible for the processing and accountability of all stock distributed
- Monitored all personnel
- Supervise all daily transactions
Education
Digital Media: fundamentals into the world of graphic designing
Katherine Gibbs College
New York, NYSkills
- Client Support
- Excel
- Lotus Word Proficiency
- Photoshop Proficiency
- Quark
- Proficient in Adobe Illustrator
- Dream Weaver
- Windows Proficiency
- Mac Proficiency
- Personal Computer Proficiency
- Complaint handling
- Escalation handling
- Customer support plan development
- Empathy and patience
- Customer education
- Service issue resolution
Timeline
Offline Customer Support
SPECTRUM
03.2017 - 12.2018
Warehouse/delivery associate
AMAZON Prime
09.2014 - 12.2016
Dispatcher/Customer Service
MAGGIES Para-Transit
04.2013 - 05.2014
Printing Operator, Copy and Imaging Specialist
RRU Marketing company
01.2012 - 02.2013
Copy and Imaging Specialist /Print Operator
Bond Street Group
03.2010 - 12.2011
Information Analyst/Dispatcher
First Transit Amerigroup
03.2008 - 01.2010
Bag Room Agent
Omni-Service Superior Air Craft Services
05.2007 - 05.2008
Customer Service Representative
Altman Group
04.2005 - 04.2006
Customer Service Representative
Jamba Juice
05.2004 - 06.2005
Customer Service Representative
King's Tele-Services
01.2001 - 01.2002
Assistant Manager (CSR)
Innova Marketing
01.1998 - 01.2000
Customer Service Representative
Off Track Betting
01.1994 - 01.2001
Maintenance and janitorial work
- Current
Digital Media: fundamentals into the world of graphic designing
Katherine Gibbs College