Desired Job Title
Insurance SalespersonSales RepresentativeLOA CoordinatorHuman Capital Management AnalystReal Estates SalespersonWork Type
Full TimeLocation Preference
HybridLocation: Columbus, OH
Open to relocation: No
Open To Work
LOUIS C. DRUMMOND, JR.
Columbus,OH
Work Preference
Summary
Experienced professional with expertise in Workers Compensation Claim Management, Investigation, and Resolution. Licensed Life, Health and Personal Lines Insurance Agent in Ohio Skilled in evaluating coverage and liability, providing exceptional customer service, and managing inquiries from various stakeholders. Proficient in FMLA, ADA, and the Pregnant Workers Fairness Act. Adept at operating personal computers, utilizing Microsoft Office Suite, and analyzing complex data. Strong problem-solving abilities, exceptional communication skills, the ability to handle sensitive inquiries, leadership skills, will take initiative, time management skills, critical thinking skills and can adapt to the work environment. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Insurance Salesperson
Kemper Insurance
Columbus, OH
09.2025 - Current
- Conduct 15 to 20 home visits a week, present insurance products, close sales, seek new insurance customers.
- Collect premiums from a set book of over 200 customers via phone or in person collections.
- Maintain accurate records, process paperwork and address service requests (claims, beneficiary changes).
- Pursue ongoing training in insurance products and sales techniques.
Sales Representative
Zipfizz
Columbus, OH
03.2022 - Current
- Introduces new and existing customers to Zipfizz product with quota of 20 to 30 sales a day.
- Offer samples and answer questions about Zipfizz.
- Keep Zipfizz display clean and orderly.
- Setup display table in various Costco locations.
LOA Coordinator
Sedgwick
Columbus, OH
03.2024 - 05.2024
- Establishes FLMA; tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FLMA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies and state and federal regulations.
- Communicates decisions and on-going expectations with claimants and clients.
- Make timely case decisions based on service expectations as established by the client.
Human Capital Management Analyst
OHIO Department of Transportation
Columbus, OH
05.2023 - 01.2024
- Track, process, monitor, and review Workers Compensation claims for ODOT employees.
- Scan and process OBWC and Industrial Commission mail into Origami computer system.
- Perform updates and edits on claims as needed.
- Respond to questions and concerns from ODOT field offices, and handle miscellaneous duties as required.
Real Estates Salesperson
Coldwell Banker
Columbus, OH
01.2022 - 01.2023
- Scheduled Appointments and showings.
- Answered phone calls and emails about housing.
- Prepared offers and counteroffers on housing.
- Watched real estate market for clients housing needs.
Unemployment Specialist
Surge Staffing
Columbus, OH
09.2022 - 12.2022
- Provide excellent customer service by establishing a rapport with the Offices and the state unemployment agencies; Receive and prioritize claims, questionnaires, determinations, and other unemployment related data.
- Analyze individual case information by reviewing data accessed through the company database, from the investigative telephone calls or document images, to determine if the facts warrant a response; Using the details regarding an employee's separation provided by branch offices, interpret and apply state laws and regulations in response to unemployment documents.
- Initiate timely telephone calls, faxes, or emails to the branch offices to obtain, document or pass along needed information.
Workers Compensation Specialist
Surge Staffing
Columbus, OH
03.2021 - 09.2022
- Assisted field offices with resolving incidents and claims of injury.
- Prepared files for industrial commission hearings and administered drug testing programs.
- Monitor and review changes in legislation both at Federal and State level and make changes as needed to ensure the compliance of the company.
Wage Service Specialist
State of OHIO Bureau of Worker’s Compensation
Columbus, OH
02.2015 - 04.2019
- Determined wages to be paid to workers injured on their job by gathering wage information by fax, phone, and email.
- Responded to inquiries from interested parties such as the injured workers, employers, legal representatives, and employers' legal representatives within a 24-hour time frame.
- Formulated all wage calculations within 5 days per employer mandates.
Medical Claims Specialist
State of OHIO Bureau of Worker’s Compensation
Columbus, OH
04.1993 - 02.2015
- Decided 80% percent worker's compensation claims assigned within 14 days of receipt by gathering information by fax, phone, email, and regular mail as required.
- Responded to inquiries from interested parties such as injured workers, employers, medical providers, Managed Care Organizations (MCO's) and attorneys within a 24 to 48-hour time frame.
- Updated claim information such as demographic, injury and other information as needed within a 24 hour time frame.
- Administered all assigned worker compensation claims assigned within the legal limit of workers compensation law (21 -day minimum with a 28-day maximum).
Education
Master's Degree - Human Resources Management
Keller School of Management
Master's Degree - Public Administration
Keller School of Management
Bachelor's Degree - Technical Management, Health Care Management
DeVry University
Skills
- Data entry and claims processing
- Insurance regulations
- Customer relationship management
- Record keeping
- Time management
- Effective communication
- Team collaboration
- Service orientation
- Typing proficiency
- Customer service excellence
- Workers' compensation knowledge
- File maintenance
Certification
Ohio Insurance Salesperson Life, Health and Accident, Personal Lines
Military Service
US MARINE CORPS, Honorable Discharge
Timeline
Insurance Salesperson
Kemper Insurance
09.2025 - Current
LOA Coordinator
Sedgwick
03.2024 - 05.2024
Human Capital Management Analyst
OHIO Department of Transportation
05.2023 - 01.2024
Unemployment Specialist
Surge Staffing
09.2022 - 12.2022
Sales Representative
Zipfizz
03.2022 - Current
Real Estates Salesperson
Coldwell Banker
01.2022 - 01.2023
Workers Compensation Specialist
Surge Staffing
03.2021 - 09.2022
Wage Service Specialist
State of OHIO Bureau of Worker’s Compensation
02.2015 - 04.2019
Medical Claims Specialist
State of OHIO Bureau of Worker’s Compensation
04.1993 - 02.2015
Master's Degree - Human Resources Management
Keller School of Management
Master's Degree - Public Administration
Keller School of Management
Bachelor's Degree - Technical Management, Health Care Management
DeVry University