ERIKA CAVALCANTE BATISTA
Miami,FL
Summary
Assisted team members with various tasks to enhance workflow efficiency. Fostered positive interpersonal relationships to promote collaboration. Supported daily operations by delivering high-quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Salesperson
UN CORRETORA DE SEGUROS
MANAUS, AM
10.2023 - 12.2024
- Enhanced operational efficiency by maintaining organized records and ensuring accurate data entry in spreadsheets.
- Facilitated positive customer interactions by prioritizing courtesy and responsiveness during service.
- Oversaw the accurate processing of client payments, guaranteeing correct values were logged in the system.
- Managed remote service provision, prioritizing effective communication and transparency to deliver exceptional service standards.
- Coordinated various assistance activities aimed at benefiting team dynamics and productivity.
- Designed comprehensive spreadsheets and reports, enabling streamlined oversight of team performance.
Convenience Store Supervisor
Convenience Store
MANAUS, AM
12.2022 - 07.2023
- Enhanced operational efficiency by maintaining organized records and ensuring accurate data entry in spreadsheets.
- Implemented strict document checks to regulate access and uphold safety standards for authorized attendees.
- Facilitated positive customer interactions by prioritizing courtesy and responsiveness during service.
- Managed inventory receipt processes, confirming accuracy of product quantities and assessing quality of delivered items.
- Coordinated the movement of materials within the organization, guaranteeing prompt delivery to designated areas.
- Executed payment reception by checking transaction accuracy and delivering equivalent change to customers promptly.
- Achieved a cohesive team dynamic through effective recruitment and training strategies. Enhanced daily operations by providing strong leadership and support. Drove team success by implementing best practices in employee management.
- Managed routine problem-solving tasks with self-reliance and confidence, contributing to successful results.
Supermarket Manager
SUPERMERCADO FACIL
Manaus
10.2017 - 11.2022
- Directed daily operations to optimize store efficiency and enhance customer satisfaction.
- Oversaw inventory control processes, ensuring optimal stock levels and minimizing waste.
- Designed and implemented staff training programs to elevate team performance.
- Executed promotional strategies to enhance customer engagement and drive sales growth.
- Evaluated sales data to uncover trends guiding inventory management and merchandising strategies.
- Assisted customers in resolving issues and inquiries. Provided support to team members in problem-solving scenarios. Collaborated with colleagues to enhance customer service experiences.
Estagiária
CIESA
Manaus
10.2016 - 09.2017
- Conducted thorough information gathering and recorded entries in the system to support database management.
- Developed and executed strategies for client outreach via face-to-face and online channels to support business expansion.
- Managed visitor interactions by answering questions and resolving concerns, prioritizing a welcoming environment for all.
Estagiária
SUBHAF
Manaus
08.2014 - 02.2016
- Utilized Microsoft Word and Excel to produce and organize documents and spreadsheets, facilitating the generation of diverse communications and reports.
- Managed a range of tasks prioritizing clear communication and transparency to enhance service quality.
- Performed systematic data registration and updates to maintain up-to-date records in the system.
Store Salesperson
Moda Femina
Manaus
06.2012 - 11.2013
- Developed strong customer relationships to enhance sales opportunities.
- Executed product demonstrations, effectively communicating features and benefits to clients.
- Identified customer needs through active listening, providing tailored solutions that increased satisfaction.
- Trained new team members on sales techniques and product knowledge to ensure consistent performance.
- Analyzed market trends to refine sales strategies and improve competitive positioning.
- Collaborated with marketing team to align promotional efforts with sales objectives, driving engagement.
- Conducted regular follow-ups with clients to maintain engagement and foster long-term loyalty.
- Led initiatives to streamline sales processes, improving overall efficiency and customer experience.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor of Science - ADMINISTRAÇAO
NILTON LINS
Manaus, AMSkills
- Oversaw administrative functions in finance and human resources to optimize operational efficiency Led initiatives to streamline processes and improve resource allocation Fostered collaboration among departments to achieve strategic objectives
- Applied advanced Office Suite skills to enhance efficiency in report and spreadsheet creation
- Analyzed cash flow trends to support effective budgeting and forecasting
- Fostered commitment and responsibility towards fulfilling company goals
- Executed proactive assessments to identify and address emerging needs
- Ensured accuracy and clarity in report generation to support informed decision-making
- Managed team schedules to optimize shift coverage and ensure operational continuity Strategically coordinated shift rotations to enhance productivity and employee satisfaction Led efforts to streamline scheduling processes, resulting in improved team performance
- Implemented systematic filing processes for administrative documents to support effective record management
- Cultivated flexibility to thrive in various operational contexts and challenges
- Engaged in skill development to enhance operational capabilities
- Addressed and resolved client problems to support service excellence
- Enhanced collaboration by promoting clear and concise communication practices
Websites
Idiomas
Português
Língua materna
inglês
Intermediário
espanhol
Básico
Certification
- INFORMATICA BASICA E AVANÇADA
- LIDERANÇA E GESTÃO DE PESSOAS - QUALYNORTE, 2017
- TECNICAS DE VENDAS - QUALYNORTE, 2017
- EXCELENCIA NO ATENDIMENTO AO CLIENTE - QUALYNORTE, 2017
- RELAÇÕES HUMANAS E COMUNICAÇÃO INTERPESSOAL- QUALYNORTE, 2018
- AUXIALIAR FINANCEIRO-ESCON, 2022
Formação acadêmica
Trancado,Trancado,other
Hobbies
- Costumo ir ao cinema nas minhas folgas
- Vou a igreja aos domingos
Timeline
Insurance Salesperson
UN CORRETORA DE SEGUROS
10.2023 - 12.2024
Convenience Store Supervisor
Convenience Store
12.2022 - 07.2023
Supermarket Manager
SUPERMERCADO FACIL
10.2017 - 11.2022
Estagiária
CIESA
10.2016 - 09.2017
Estagiária
SUBHAF
08.2014 - 02.2016
Store Salesperson
Moda Femina
06.2012 - 11.2013
Bachelor of Science - ADMINISTRAÇAO
NILTON LINS