Microsoft Office Suite
Louis Duda
Chardon,OH
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Vitamin Shoppe
Mentor, OH
08.2017 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Generated reports to track trends and suggested enhancements to both challenge and refine company's product offerings.
- Resolved diverse range of technical issues across multiple systems and applications for customers and staff
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
Sales Team Manager
AT&T
Tampa, FL
10.2012 - 08.2017
- Planned and directed staff training and performance evaluations.
- Resolved average of [Number] customer issues per month through active communication and dedicated research skills.
- Drove branch revenue totals by bringing in top sales numbers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Senior Technical Support Specialist
AT&T
Tampa, FL
01.2012 - 10.2012
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems from customer inquiries.
Education
Associate of Science - General Studies
Lakeland Community College
Willoughby, OH 08.2018 - 05.2021
Skills
Team leadership and coaching
Systems and software programs
Operating system management
Technical issues analysis
Desktop support
Issue troubleshooting
Software
Google Suite
Windows Powershell
Timeline
Associate of Science - General Studies
Lakeland Community College
08.2018 - 05.2021
Store Manager
Vitamin Shoppe
08.2017 - Current
Sales Team Manager
AT&T
10.2012 - 08.2017
Senior Technical Support Specialist
AT&T
01.2012 - 10.2012