Louis Dykstra
Summary
Experienced with digital marketing, SEO, and data analysis to drive e-commerce success. Utilizes strategic planning to optimize online presence and improve customer engagement. Track record of leveraging market insights to implement effective sales strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-Commerce Specialist
Digital Dexxxon Storage
09.2024 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Developed strategic partnerships with key vendors, expanding product offerings and securing favorable pricing terms.
- Educated and engaged customers through product demonstrations via video software.
Digital Marketing Manager
Signaworks
Powell, OH
03.2023 - 09.2024
- Created social media content with consistent content and tone.
- Analyzed and reported social media and online marketing campaign results.
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Increased customer engagement through social media.
- Managed social media accounts for Number clients, generating interest for existing and upcoming product or service releases.
Cameraman/Grip
Columbus Crew
04.2019 - Current
- Maintained strong understanding of latest camera equipment, technologies and software
- Filmed live game footage and set up shots according to production schedules, weather and lighting conditions, and available equipment
- Utilized lenses, filters, zoom and other camera settings to perfectly capture scenes.
- Interacted with directors, producers and talent while remaining focused and professional at all times.
Videographer
Wild Bill Productions
01.2018 - Current
- Handled transportation for equipment for 50shoots.
- Organized assets by collecting data from camera media, transcoding video and audio files and managed file backup to digital asset management system.
- Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Customer Service Representative
Amerimac
New Albany, OH
07.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Videographer
Seamless.AI
05.2021 - 07.2022
- Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
- Produced high quality videos for marketing and trading including product testimony videos.
- Used Premiere Pro and After Effects to edit and rearrange hundreds of hours of footage.
- Changed camera attachments based on specific shot requirements and environmental conditions for live and recorded broadcasts equipment.
Camera Operator
The Ohio State University
10.2018 - 03.2020
- Used both video and still shot cameras to capture sporting events and operated television studio cameras during a live production
- Set up lighting and audio for on-site and on-location filming, recorded footage and resolved technical issues.
Education
Interactive Media
Columbus State
Columbus, OH05.2021
Associate of Arts -
Delaware Career Center
Delaware, OH05.2019
Skills
- Leadership Experience
- Teamwork and Collaboration
- Post/Pre-Production expertise
- Sound Editing Proficiency
- Multi-camera Editing
- Adobe Creative Cloud - Premiere Pro, After Effects, Photoshop, Audition
- Multi-Line Telephone Systems
- Proficient in Google Suites and Excel
- Drone Experience
- Canon Camera Experience
- Sony Camera Experience
- Customer support
- Order fulfillment
- Search engine optimization
- Product listing optimization
- Budget planning
- Shipping coordination
Certification
- Adobe Certified Illustrator and After Effects
- 2018 Regional Student Production Award of Excellence for Music Video
- 2018 Nationally Nominated for Student Production Award of Excellence for Music Video
- 2018 2nd Place BPA for Video Production
- Camera Footage / Digital Design Work - National Level Sporting Events
Additional Information
I am always looking to improve my skills and efficiency and productivity. I am a life long learner and am willing to do anything to be the best I can be and add value to your company or organization.
Timeline
E-Commerce Specialist
Digital Dexxxon Storage
09.2024 - Current
Digital Marketing Manager
Signaworks
03.2023 - 09.2024
Customer Service Representative
Amerimac
07.2022 - 01.2023
Videographer
Seamless.AI
05.2021 - 07.2022
Cameraman/Grip
Columbus Crew
04.2019 - Current
Camera Operator
The Ohio State University
10.2018 - 03.2020
Videographer
Wild Bill Productions
01.2018 - Current
- Adobe Certified Illustrator and After Effects
- 2018 Regional Student Production Award of Excellence for Music Video
- 2018 Nationally Nominated for Student Production Award of Excellence for Music Video
- 2018 2nd Place BPA for Video Production
- Camera Footage / Digital Design Work - National Level Sporting Events
Interactive Media
Columbus State
Associate of Arts -
Delaware Career Center