Service Department Associate
Lou Sobh
06.2023 - 08.2023
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed redistribution of cars back to customers
- Suggested additional services to customers in order to meet upsell goals
- Performed at an elevated level to increase productivity in the service department