Norberto Orendain Ordonez
Phoenix,AZ
Summary
To use my education, training, and experience to obtain an entry level position as an administrator. Integrity, persistence, and a competitive spirit have underscored employment and academic successes where meeting deadlines, achieving goals, and using measured judgment have been crucial to delivering results. A commitment to learning, a willingness to seek information, and independent work habits have served to produce well-defined research, create superior reports, and hone communications to a high professional level. Reputation as a "quiet achiever" reflects capacity to pursue business objectives, maintain focus, and partner with others to meet a common goal. Possess spirited optimism, self-discipline, and a work ethic that transcends the nine-to-five boundaries.
Overview
21
21
years of professional experience
Work History
Service Department Associate
Backflow Preventions Services
Phoenix, AZ
08.2023 - 08.2024
- Handled customer complaints courteously and professionally.
- Analyzed trends in customer feedback to identify areas of improvement within the department.
- Fulfilled online orders by packing orders according to company guidelines.
- Received shipments from vendors ensuring accuracy of order quantities.
- Processed special orders for customers upon request.
- Assisted customers with returns or exchanges of merchandise.
- Updated customer account information as needed in computer system.
- Conducted daily audits of departmental operations for compliance purposes.
- Performed cashier duties, including ringing up sales, processing payments, and issuing receipts.
- Answered phones promptly and professionally to respond to customer inquiries.
- Participated in team meetings to discuss strategies for improving customer experience.
- Assisted in training new employees on department procedures.
- Provided product information to customers regarding features and benefits.
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
- Updated databases with new and modified customer data.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
- Collected deposits or payments and arranged for billing.
Store Manager
Mireya's Wireless
Lamont, CA
06.2022 - 08.2023
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Corporate Manager
Carl's Jr
Phoenix, AZ
11.2003 - 06.2020
- Negotiated contracts with suppliers to reduce operational costs.
- Analyzed customer feedback data to identify areas of improvement in products and services.
- Provided guidance on technical issues related to corporate management systems.
- Reviewed financial documents such as balance sheets, income statements, budgets.
- Collaborated with other departments to coordinate initiatives related to corporate goals.
- Resolved conflicts among employees through effective communication techniques.
- Created an environment conducive to open dialogue between management and staff.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Verified employee hours worked against timesheets provided by supervisors.
- Conducted audits to ensure accuracy of payroll data.
- Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
- Resolved discrepancies between payroll records and employee inquiries.
- Prepared monthly reports on payroll costs for management review.
- Assisted in preparation of monthly financial reports for management review.
- Reviewed and analyzed financial records, such as income statements and balance sheets, to ensure accuracy and compliance with regulations.
- Performed daily cash management duties such as monitoring incoming payments, processing wire transfers, and preparing deposit slips.
- Maintained records of all banking activities such as deposits, withdrawals, checks issued.
- Assisted with the preparation of monthly, quarterly and annual financial statements.
Education
Majored - Specialized in Top Management And Directive Improv
Pan American Institute of Corporations
Sonora Mexico04-2018
Majored - Business Management
University of Puerto Penasco Institute of Technolo
Sonora Mexico05-2017
Majored - Business Administration And Management
University of Professional Development
Sonora Mexico08-2013
Majored - Education Administration
University of Professional Development
Sonora Mexico07-2011
Majored - International Business Management
University of Mexicali Baja California
Mexicali Baja California12-2001
Skills
- Customer consulting
- Handling Customer Complaints
- Strong Work Ethic
- Account Management
- Customer Relationship Management
- Conflict Resolution
- Sales expertise
- Excellent Communication
- Multitasking and Organization
- Attention to Detail
- Team Development
- Building rapport
- Client Relations
- Customer Prospecting
- Pipeline Management
- Business Development
- Relationship building and rapport
- Adaptability
Accomplishments
- Quality in service by CADET, sales and promotions (online USA) Association of Hotels and Motels program of Moderniza.
Languages
English
Professional
Spanish
Professional
Affiliations
- I am enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the company, coworkers and clients.
References
References available upon request.
Timeline
Service Department Associate
Backflow Preventions Services
08.2023 - 08.2024
Store Manager
Mireya's Wireless
06.2022 - 08.2023
Corporate Manager
Carl's Jr
11.2003 - 06.2020
Majored - Specialized in Top Management And Directive Improv
Pan American Institute of Corporations
Majored - Business Management
University of Puerto Penasco Institute of Technolo
Majored - Business Administration And Management
University of Professional Development
Majored - Education Administration
University of Professional Development
Majored - International Business Management
University of Mexicali Baja California
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