Highly-motivated job seeker with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Eager to apply management and leadership skills in various environments. Seeking entry-level opportunities to expand skills and career while facilitating company growth.
Hi, I’m
Louis Falciano
San Diego,CA
Summary
Overview
11
years of professional experience
1
Certification
Work History
The Shed Restaurant, Plainview, NY
Assistant General Manager
10.2022 - 05.2023
Job overview
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
The Crescent Beach Club, Bayville, NY
Manager / Bartender / Server / Expeditor / Line Cook
06.2015 - 08.2022
Job overview
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Spring, Oyster Bay, NY
Front Server
07.2020 - 07.2022
Job overview
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sagamore Yacht Club, Oyster Bay, NY
Sous Chef
08.2019 - 03.2020
Job overview
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Liaised closely with kitchen and front-of-house personnel.
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
Crosstown Solutions, Long Island City, NY
Marketing Manager
01.2019 - 05.2019
Job overview
- Worked with management team to oversee and monitor marketing strategy.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
University of Hawaii system, Honolulu, HI
Able Bodied Seaman
10.2018 - 01.2019
Job overview
- Helmsman entering and exiting Honolulu Harbor
- Loaded and unloaded materials and research equipment using crane, A-Frame, forklift
- Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
- Swept, mopped and washed down decks to remove dirt and debris.
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
Evolvhealth, Dallas, TX
Sales Representative
08.2015 - 10.2016
Job overview
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Presented products and services to prospective and existing customers to meet client needs.
B&G Hospitality, Hampton Bays, NY
Event Coordinator
01.2012 - 01.2015
Job overview
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Coordinated vendors, timelines and budgets for events.
- Oversaw event logistics, venue scheduling and accommodations.
Education
State University of New York Maritime College
Bachelors from Logistics and Navigation
01.2018
University Overview
Skills
- Sales Techniques
- Coaching and Mentoring
- Upselling and Cross-Selling
- Calm Under Pressure
- Team Leadership
- Creative Thinking
- Customer Service
- Negotiation
- Event Logistics
- Customer Demographics
- Relationship Building
Certification
- Food & Alcohol certificate CA - 2023
- Licensed USCG 3rd Mate - 2018
- Team Leadership Certification, United States Marine Corp - 2016
- AIM program USCGA - 2012
Languages
English
Native/ Bilingual
Spanish
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Assistant General Manager
The Shed Restaurant
10.2022 - 05.2023
Front Server
Spring
07.2020 - 07.2022
Sous Chef
Sagamore Yacht Club
08.2019 - 03.2020
Marketing Manager
Crosstown Solutions
01.2019 - 05.2019
Able Bodied Seaman
University of Hawaii system
10.2018 - 01.2019
Sales Representative
Evolvhealth
08.2015 - 10.2016
Manager / Bartender / Server / Expeditor / Line Cook
The Crescent Beach Club
06.2015 - 08.2022
Event Coordinator
B&G Hospitality
01.2012 - 01.2015
State University of New York Maritime College
Bachelors from Logistics and Navigation
- Food & Alcohol certificate CA - 2023
- Licensed USCG 3rd Mate - 2018
- Team Leadership Certification, United States Marine Corp - 2016
- AIM program USCGA - 2012
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