LOUIS FERRARO
Vernalis,CA
Summary
Communicative professional accomplished in performing technical and non-technical services in industry. Track record of assisting, researching, and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Call Center Agent
ProNexis
04.2024 - Current
- Assist customers with inquiries, issues and complaints via telephone, email and chat.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Provide accurate information on products and services to customers.
- Reported any technical problems encountered while taking calls to the IT department.
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Sales Representative
Solar Energy Partners
05.2023 - 03.2024
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Representative
Sunrun
02.2020 - 05.2023
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Communicated product features, advantages, and benefits to customers.
- Developed and maintained relationships with customers to ensure repeat business.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Generated leads and maintained lists of prospective customers.
Education
High School Diploma -
Liberty High
06.2008
Skills
- Great customer service
- Active listener
- Call control skills
- Problem-solving skills
- Gathering information
- CRM Software
- Product Promotion
- Proficiency in software
- Proficiency in excel, word, access, power point, and many more
- Appointment setting
- Script adherence
Timeline
Call Center Agent
ProNexis
04.2024 - Current
Sales Representative
Solar Energy Partners
05.2023 - 03.2024
Sales Representative
Sunrun
02.2020 - 05.2023
High School Diploma -
Liberty High
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