Vanessa Rivera
Houston,TX
Summary
Sales and Customer Service professional with over a decade of experience, emphasizing product understanding and customer empathy. Bilingual in English and Spanish, enhancing client interactions and support. Experienced in high-volume call center operations, demonstrating strong organizational skills and time management. Proficient in Payroll, Special Orders, Inventory, Client Relations, Data Entry, and Microsoft Excel, committed to providing outstanding customer service.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Frontline Call Center
10.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Addressed customer account discrepancies and concerns.
Receptionist
Pro beauty nails
Houston, TX
01.2021 - 10.2021
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Kept track of inventory and placed orders.
- Answered messages on social media and square scheduling.
Data Entry/sales
Erickas multi services
Houston, TX
05.2017 - 04.2018
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Multi task and answer phone calls
- Sell insurance and file claims.
Education
GED -
GED
09.2017
Skills
- Office Administration
- Organization Skills
- Positive and Professional
- Bilingual
- Multitask
- Great customer service
- Great problem solving and working under pressure
- Microsoft experience
- Fast learner
- Call center operations
- Technical support
- Problem-solving skills
- CRM software
- Data gathering
- Call handling
- Professional phone voice
- Proficiency in type software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Agent
Frontline Call Center
10.2024 - Current
Receptionist
Pro beauty nails
01.2021 - 10.2021
Data Entry/sales
Erickas multi services
05.2017 - 04.2018
GED -
GED