Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Louis Genaro

Fresno,Ca

Summary

Customer-oriented Store Manager offering over 36 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

29
29
years of professional experience

Work History

Store Manager

Ross Dress for Less
Fresno, CA
08.2021 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

District/Group

Resource, Target
Fresno, Ca
01.1996 - 09.2019
  • Directly responsible for 8 stores logistical operations
  • Top 5 in company each year, 7 of which were top district
  • Regular store visits to observe, assess, coach and train
  • Sent to stores not maintaining standards to help get back on track within group
  • 52 stores
  • Held weekly conference calls discussing current numbers and future goals
  • Participated in groups that were designed to improve work processes
  • Executive trainer for 2 districts
  • Held training's in a classroom setting for leaders on new rollouts.

Logistics Executive Team Leader

Target
Fresno, Ca
02.1994 - 12.1995
  • Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
  • Maintained successful operations by overseeing 150+ employees, monitoring performance and continuously

Education

Business Administration

Fresno City College
Fresno, CA

Skills

  • Multitasking and Organization
  • Store Operations Oversight
  • Recruiting and Hiring
  • Customer Service
  • Inventory Management
  • Staff Supervision
  • Verbal and Written Communication
  • Store Merchandising
  • Team Building and Leadership
  • Employee Supervision and Motivation
  • Staff Development
  • Problem Anticipation and Resolution
  • Budget Control
  • Process Improvements
  • Goal Setting
  • Decision Making

References

  • Billy Leist-(559)940-2004-Total Wines-Regional Vice President-West
  • Justin Sebek-(559)313-6187-Ross Stores, Inc-Zone Director
  • Nicholas Sampson-(559)977-1789-Ulta Beauty-Operations Manager

Timeline

Store Manager

Ross Dress for Less
08.2021 - Current

District/Group

Resource, Target
01.1996 - 09.2019

Logistics Executive Team Leader

Target
02.1994 - 12.1995

Business Administration

Fresno City College

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Louis Genaro