Louis Gray
Baltimore,MD
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
08.2020 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Team Lead
Home Depot
05.2019 - 08.2020
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
BBA - Human Resources
York College of Pennsylvania
York, PA12.2019
Skills
- Verbal Communication
- Till Counting
- Adobe Flash
- Store Opening and Closing
- Assignment Delegation
- Customer Service
- New Hire Training
- Schedule Coordination
- Price Verification and Adjustments
- Work Task Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Head Cashier
Lowe's Home Improvement
08.2020 - Current
Customer Service Team Lead
Home Depot
05.2019 - 08.2020
BBA - Human Resources
York College of Pennsylvania
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