Louis Ilac
Modesto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Motorcycle Sales Representative
Mitchell's Modesto Harley-Davidson
Modesto, California
05.2020 - 05.2026
- Presented motorcycle features and benefits, gave demonstrations, and arranged test rides.
- Engaged walk-in customers to uncover needs and create additional sales opportunities.
- Reached out to daily sales leads from management by phone, text, and email to build rapport and book appointments.
- Cultivated strong relationships with current, former, and prospective customers to enhance repeat business.
- Assessed customer needs, reviewed pricing and payment options, and prepared buyers for meetings with sales and finance managers.
- Completed ongoing product and sales training through Harley-Davidson Motor Company.
- Owner: John Bilyeu | 209-604-4100
Motorcycle Sales Representative
Eagle's Nest Harley-Davidson
Lathrop, California
05.2017 - 06.2020
- Explained motorcycle features and benefits, demonstrated products, and coordinated test rides to enhance customer engagement.
- Identified sales opportunities through cold calling and proactive outreach to secure appointments.
- Used the sales CRM to generate leads, enter customer data, and manage follow-up activity.
- Built and maintained relationships with current, former, and prospective customers to foster loyalty and repeat business.
- Reviewed customer information discussed pricing and payment options, and prepared buyers for meetings with sales and finance managers.
- Completed ongoing training through Harley-Davidson Motor Company to strengthen product knowledge and sales skills.
- Supported the delivery process by reviewing motorcycle features, benefits, and safety information with customers before handoff.
Certified Automotive Technician
Pep Boys
Modesto, California
01.2015 - 05.2017
- Diagnosed and repaired air conditioning, front-end, and brake systems, along with additional automotive repair needs.
- Conducted diagnostics and troubleshooting, delivering timely and effective repairs to meet service standards.
- Executed comprehensive vehicle safety inspections, ensuring optimal safety for drivers and passengers.
- Delivered oil changes, tire service, and preventive maintenance to keep vehicles running properly.
Owner/Operator
Skullyz Kuztomz
Honolulu, HI
02.2009 - 01.2015
- Opened and ran custom motorcycle and automotive shop centered on Harley-Davidson hot rod repair, service, and custom builds.
- Managed custom build projects for Skullyz Kustomz clients from concept through completion.
- Collaborated with clients to define build plans and deliver motorcycles and cars that met their specific vision and service requirements.
- Advised customers on design selections, materials, and repair strategies to ensure satisfaction with final products.
- Developed detailed estimates for scope, labor, and parts to provide clients with clear project expectations.
- Assessed parts requirements to maintain efficient workflow in the shop. and specialty equipment purchases.
- Performed general repair, maintenance, and engine rebuilding work.
- Completed metal fabrication for custom motorcycle builds.
- Cultivated strong connections with suppliers to ensure timely delivery of parts..
Store Manager
Lex Brodie's Tire & Service Company
Honolulu, HI
06.1986 - 02.2009
- Supported progression into leadership roles.
- Promoted to store manager within one year, overseeing operations across two tire and alignment locations.
- Managed daily store operations, keeping workflow efficient and customers satisfied.
- Handled sales planning, inventory control, and customer relations to support operational performance.
- Supported store redesign within five years, including automotive lift installation and shift to certified repair shop through hiring, layout planning, implementation, and sales support.
- Contributed to opening additional locations in Downtown Honolulu, Maui, and Kalihi.
- Built employee schedules to match staffing needs with daily workload.
- Prepared payroll and financial reports.
- Developed first outside sales fleet program through cold calling.
- Started as tire changer and advanced to alignment technician within two years.
- Helped open first automotive repair store under ASE license.
Education
GED -
McKinley High School
Honolulu, HI10-2002
Skills
- Customer communication
- Time management
- Team collaboration
- Sanding techniques
- Alignment corrections
- Auto body repair
- Estimating damages
- Body filler application
- Color matching
- Vehicle disassembly
- Vehicle reassembly
- Welding techniques
- Custom paint jobs
- Electrical diagnostics
- Glass replacement
- Automotive painting
- Deadline oriented
- Hydraulic equipment operation
- Excellent work ethic
- Seam sealing
- Dent hammering
- Auto body fabrication
- Repair estimate experience
- Suspension repair
- Pneumatic tool proficiency
- Damage assessment
- Color sanding
- Quality-focused
- Glass installation
- Upholstery removal
- Surface sanding
- Diagnostic scanning
- Wheel alignment
- Hand tool proficiency
- Oxy-acetylene welding
- Repair estimation
- Test driving
- Commitment to quality
- Defect removal
- Body panel repair
- Vehicle testing
- Headlight restoration
- Power tool proficiency
- Attentive to detail
- Estimating costs
- Corrosion protection
- Spray gun operation
- Problem solving
- Attention to detail
Personal Information
Driving License: California Motorcycle Sales License
Certification
- ASE Certification
Certified in brakes, suspension, alignment, exhaust, engine repair, and engine diagnostics
March 1995 to January 2018 - Driver's License
- California Motorcycle Sales License
Professional Development
- Over there years I have worked with sheet metal fabrication, even worked in a shop at one time. Learned welding , build engines, also ported cylinder heads, rebuilt pumps,
- NHRA participant for 15 years or more. Racing cars is not cheap, learning on how to do it right can also be costly. I have always said this is were my practical mechanical experience comes from In order to race in the 9.00 second class or any class there is a set of rules that apply for your safety, also to build a car that handles such power has a specific application from the engine to the running gear, not to mention the ability to set up the car to plant such said power.
- Harley Davidson Mechanic, Allot I learned from building race cars and custom cars was applied to motorcycle building. I stumble into the motorcycle world in 1998 once the race track closed in Honolulu, It was fascinating to me how similar a Harley engine and a 350 Chevy engine is so similar for example stock valves on a small block Chevy or Ford is 1.90 intake and 1.60 exhaust. Harley Davidson is about the same. Also bore and stroke of these engines are also simlar!
- Harley-Davidson University Ongoing training in product knowledge and sales development May 2017 to Present
- Cardone Brake (annual)
- Hunter alignment courses, including basic and advanced training (annual)
- BBS wheel factory training
- Michelin tire training in St. Louis (semi annual)
- Sumitomo performance training
- Honolulu Community College: Diagnostic technology courses at community college (annual)
Timeline
Motorcycle Sales Representative
Mitchell's Modesto Harley-Davidson
05.2020 - 05.2026
Motorcycle Sales Representative
Eagle's Nest Harley-Davidson
05.2017 - 06.2020
Certified Automotive Technician
Pep Boys
01.2015 - 05.2017
Owner/Operator
Skullyz Kuztomz
02.2009 - 01.2015
Store Manager
Lex Brodie's Tire & Service Company
06.1986 - 02.2009
GED -
McKinley High School