Louis Mao
Castro Valley,CA
Summary
I am reliable professional with positive attitude and dedication to deliver quality work. Experienced in forming strategic partnerships and participating in complex negotiations to achieve business objectives. Talented in supply chain optimization and process improvement with extensive experience troubleshooting and resolving complex logistics and transportation issues. Offering these skills and many years of service in the logistics industry.
Overview
18
18
years of professional experience
Work History
Transportation and Customs
Decathlon America LLC
San Francisco, CA
02.2019 - 11.2024
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Monitor
- Tracked shipments using online tracking systems or other available resources.
- Developed and implemented customs compliance policies and procedures.
- Managed the classification of imported goods according to tariff codes.
- Coordinated with vendors, suppliers, and customers to ensure timely delivery of shipments.
- Monitored changes in customs regulations, tariffs, and duties worldwide.
- Prepared documents for import and export clearance such as invoices, packing lists, shipping manifests.
- Collaborated with logistics teams to coordinate transportation of goods across international borders.
- Assisted in resolving customs issues related to documentation or payments of duties or taxes due at time of entry or exit from a country.
- Reviewed data related to import and export activities including cost analysis reports.
- Maintained records pertaining to all import and export transactions for auditing purposes.
- Acted as a liaison between the company's legal department and outside counsel when dealing with international matters involving customs law.
- Liaised with freight forwarders to arrange shipment details such as packaging requirements, insurance coverage.
- Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
Sales Manager
Topocean Consildation Service
Burlingame, CA
03.2007 - 02.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
Education
Bachelor of Arts - Finance
San Francisco State University
San Francisco, CA05-1997
Skills
- Investigating problems
- Carrier collaboration
- Supplier negotiation
- International shipments
- Global logistics
- Shipping procedures
- Cost-reduction strategies
- Shipment coding
- Communication
- Invoicing and shipping documentation
Louis Mao
- Honest
- Hard Working
- Caring
Timeline
Transportation and Customs
Decathlon America LLC
02.2019 - 11.2024
Sales Manager
Topocean Consildation Service
03.2007 - 02.2019
Bachelor of Arts - Finance
San Francisco State University
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