I've repaired and maintained computers and computers networks since 1996. I had an internship with the Boys and Girls Club of America while in High School and am currently studying for the compTIA A+, CompTIA Network+, and CompTIA Security+ certifications
- experience in providing technical support and troubleshooting for hardware, software, and network issues.
- Proficient in diagnosing and resolving technical problems with Windows and Mac operating systems.
- Strong knowledge of Microsoft Office Suite, Active Directory, and remote desktop tools.
- Exceptional communication skills with a proven ability to explain technical concepts to non-technical users.
- Excellent time management and multitasking abilities in a fast-paced IT support environment.
- Responded to user inquiries and technical issues via phone, email, or in-person, providing timely and effective solutions.
- Diagnosed and resolved hardware and software problems, including troubleshooting Windows and Mac OS issues.
- Installed and configured software applications and provided user training when necessary.
- Managed user accounts and permissions through Active Directory.
- Assisted with network connectivity issues, ensuring smooth access to resources and services.
- Documented all support activities, solutions, and troubleshooting steps for future reference.
- Collaborated with team members to resolve complex technical problems and escalated issues when necessary.
- Technical Troubleshooting
- Hardware and Software Installation
- Operating Systems (Windows, Mac OS)
- Microsoft Office Suite
- Active Directory
- Network Connectivity
- Customer Service
- Problem-Solving
- Communication
- Time Management
I grew up very poor and in order to fulfill the hobby of PC gaming I had to learn how to work with what I had. If my PC broke my only option was to get it working myself and that started my interest in IT early.