Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Louis Massetti

BRIDGEVILLE,PA

Summary

I am done attending Slippery Rock and have earned my degree in Business Management with an Information Systems minor. I want to help people learn more in a field where they are not well-trained. I have spent time helping people acquire new skills for their jobs or improve their mental health. I will utilize my experience to assist with the assigned tasks and ensure that every new employee receives the necessary training as outlined by the company. Professional with solid experience supporting customers with product or service needs. First-class expert with deep technical knowledge, strong reasoning skills and quality research techniques. A troubleshooting master skilled at quickly identifying and solving problems.

Overview

11
11
years of professional experience

Work History

Help Desk Associate

All Lines Technology
Cranberry Township, PA
06.2024 - 08.2025
  • Assisted customers with setting up new accounts on the company's website and applications.
  • Analyzed system logs regularly to detect any irregularities or security breaches.

Manager

Labella Bean
Bridgeville, PA
01.2015 - 01.2024
  • Manage inventory for the shop and make the specials each week.
  • Interviewing new employees and deciding which ones to hire based on their personality for their customer service.
  • Decide where to put the new employees based on their different talents.

Fitness Instructor

South Fayette High School
South Fayette, PA
01.2018 - 01.2022
  • Making schedules for my clients every week and a plan.
  • Buy fitness equipment and learn how to use each one.
  • Train every client in a different way to maximize their workout routine.

Education

Business management degree -

Slippery Rock
Slippery Rock, PA
01.2025

Information systems degree -

Slippery Rock
Slippery Rock, PA
01.2025

High school graduate -

South Fayette
Pittsburgh, PA

Skills

  • Project management
  • Customer service
  • Team collaboration
  • Problem solving
  • Employee training
  • Remote support
  • Account management

Awards

President of fraternity and held rituals and traditions post as well., Team captain of the soccer team in high school., President of the debate team in the high school., Employee of the month.

Timeline

Help Desk Associate

All Lines Technology
06.2024 - 08.2025

Fitness Instructor

South Fayette High School
01.2018 - 01.2022

Manager

Labella Bean
01.2015 - 01.2024

Business management degree -

Slippery Rock

Information systems degree -

Slippery Rock

High school graduate -

South Fayette