Louis Nieto
Carson City,NV
Summary
Proven leader at Smiths Food And Drug, adept in sales monitoring and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Expert in recruiting and orientating, with a knack for maintaining budget control and driving team performance. Achieved remarkable results in employee training and inventory management, showcasing a blend of strategic planning and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Smiths Food And Drug
Carson City, NV
07.2016 - 12.2024
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Participated in quarterly inventory counts and conducted inventories.
Assistant Manager
Smiths Food And Drug
Reno, NV
09.2005 - 08.2013
- Produce manager.
- maintained ordering and stocking.
- Add changes.
- Display enhances.
- Provided customer service.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Truck Driver
Bonanza Produce
Reno, NV
01.2005 - 10.2005
- Reacted decisively and quickly to protect spoilage.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
Education
High School Diploma -
Rowland High
Sourthern Califorina 06-1983
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Rewards program oversight
- Team collaboration
- Orientating and training
Languages
Spanish
Professional
Timeline
Assistant Manager
Smiths Food And Drug
07.2016 - 12.2024
Assistant Manager
Smiths Food And Drug
09.2005 - 08.2013
Truck Driver
Bonanza Produce
01.2005 - 10.2005
High School Diploma -
Rowland High
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