Summary
Overview
Work History
Education
Skills
Timeline
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Louis Reyes Mendez

Providence,RI

Summary

Dynamic manager with a proven track record at California Taco Shop, excelling in customer relationship management and conflict resolution. Bilingual in Spanish, I fostered strong connections with clients and suppliers while ensuring a safe environment. Skilled in cash handling and inventory management, I consistently enhanced operational efficiency and employee engagement.

Overview

3
3
years of professional experience

Work History

Manager

California Taco Shop
Providence, USA
08.2023 - Current
  • Resolved staff conflicts by actively listening and mediating to reach consensus.
  • Developed and maintained strong relationships with customers and suppliers through effective account management.
  • Ensured a professional, organized, and safe environment for employees and patrons.
  • Counted, balanced, and reconciled cash and credit card transactions while identifying gaps in cash-handling procedures.

Federal Work Study Student (Book Store)

Wentworth Institute of Technology
Boston, USA
01.2025 - 04.2025
  • Recovered the sales floor by picking up items, shelving books, and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Customer Service Associate

Walgreens
Providence, USA
05.2022 - 08.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines, and resolving disputes.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Restocked and organized merchandise in the front lanes.

Education

Bachelor of Science - Cyber Security

Wentworth Institute of Technology
Boston, MA
04.2028

Skills

  • Bilingual in Spanish
  • Customer relationship management
  • Customer service and support
  • Product expertise
  • Inventory management
  • Multi-line phone operation
  • Time management skills
  • Complex problem resolution
  • Employee engagement strategies
  • Cybersecurity fundamentals

Timeline

Federal Work Study Student (Book Store)

Wentworth Institute of Technology
01.2025 - 04.2025

Manager

California Taco Shop
08.2023 - Current

Customer Service Associate

Walgreens
05.2022 - 08.2023

Bachelor of Science - Cyber Security

Wentworth Institute of Technology

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